- Order by phone: 0800 033 8006
- Blog
- Coverage checker
- Store locator
on 10-11-2022 09:21 PM
on 03-18-2023 09:53 AM
I am in a similar position. When I joined 3 I was getting double my vodafone speed, now it's dropped to between 1-2mbs, which is unusable for streaming. Every time I check the website it just says we are working on masts in your area, with no further information. I am extremely suspicious that speeds didn't drop until after I was out of the 30 cancellation period. The present product is not fit for purpose.
on 10-12-2022 03:53 PM
Hey Scotym1977, welcome to Three Community.
I'm sorry you've not been having a great network experience recently. How long has this instance of dropped signal and slow speeds been going on?
When putting your postcode into our network status checker, what's the result? Is there an issue or update showing?
Have a look and let us know more about what's going on. We'll help guide you to the best next step.
StephR
Mod tip! The author of a post can hit 'Accept as Solution', to highlight a reply that helped solved their query.
on 10-12-2022 09:54 PM
@StephR wrote:Hey Scotym1977, welcome to Three Community.
I'm sorry you've not been having a great network experience recently. How long has this instance of dropped signal and slow speeds been going on?
When putting your postcode into our network status checker, what's the result? Is there an issue or update showing?
Have a look and let us know more about what's going on. We'll help guide you to the best next step.
StephR
on 10-12-2022 09:57 PM
Good evening
This has been happening for the last month. At the start I was getting over 300meg now I'm lucky if I get 7meg and constant drop out and for periods of time no internet for over 12 hours. This is not expectable and am looking to cancel my contract with no fees applied for cancellation
on 10-13-2022 04:25 PM
Thanks for this update, Scotty
That definitely sounds like an unhappy experience, I'm sorry that's been going on for so long.
We'd like to make sure we investigate those issues thoroughly and talk through the ways in which we can help with your contract. I've sent you a PM with some further info on that, so have a check when you can and let us know how things go.
StephR
Mod tip! The author of a post can hit 'Accept as Solution', to highlight a reply that helped solved their query.