Broadband – Get support for broadband related queries

5G broadband cancellation

I’ve cancelled my 5G broadband as I wasn’t getting a stable connection recently, explained to 4 different customer service representatives and was told I wouldn’t have to pay a cancellation fee due to this issue, can anyone tell me why I’ve been char...

Best solution Using different APN increases speed drastically.

I recently got Three 5G Broadband and the download speeds were okayish at around 200Mbps at peak times and over 550Mbps at quieter times. For the last few days I noticed the pings in League of Legends increasing from 35ms to around 55ms. This is not ...

Anybody having ongoing network connectivity issues in the South West?

I live in the TR20 area in Cornwall and use a 4G broadband hub for my internet, for over a month now my internet connection has been abysmal - either it's agonisingly slow, loading pages at a snail's pace, barely able to stream anything, or just cons...

VPN not working

Hi all. I cannot get my VPN to work on the 3 broadband. Please can someone help me? It works when hotspotting so I know it has to be the broadband that is stopping the VPN from connecting. Many thanks

Best solution Unable to get 5g broadband.

Hi there!I've recently moved, and I'm a bit confused about something. My new place doesn't currently have fibre brodband (and seems to be capped at 40mbps over the copper connection), and I was looking at mobile brodband as an alternative.The issue I...

Broadband network issues, red network light and no wifi

Hi, I’ve had my 5G home broadband for about a year or so with no issues until tonight.The network light has turned red and I can’t get any wifi whatsoever. I’ve tried turning it off/on and removing/re-inserting the sim.My 4G/5G on my phone had deplet...

Three wants to charge me £105 for BB router but didn't send return label/bag.

I phoned in to cancel my home broadband (5G) contract in June, the contract is cancelled and Three is yet to send me return label / bag for return of their device. On top of that, today they sent me an email that they'd be charging me £105 as I faile...

NR5103Ev3

Hi Are three going to be providing the NR5103Ev3 to broadband home users soon or has anyone received one as they were released in May I believe?From what I can glean it has better 5g antennas internally, anyone know any other differences? Have they p...

NR5103EV2 slow speeds

Hello,I started using 5G broadband in April of this year and it has been performing as expected up until a week ago. Speeds have gone down from 500 MB/s to <1MB/s, and no amount of troubleshooting has worked to improve it. I am very close to switchin...

NR5103E - 5g Dropout

HiI've had Three's 5g broadband for a while now and everything was rock solid up to a couple of weeks ago and now I keep getting the 5g connections dropping out. When connected I have full bars for both LTE and 5g but I can wake up in the morning wi...