Charged for internet when I left within first days

[SBrears]

I signed up for 5g broadband  @ £10 a month for the first 6 months in January. After not getting the performance I returned the router within the first 2 days I cancelled the contract and sent back the router. A few days ago I received a text message from three that I was overdue a broadband bill. I've contacted customer support and I was told I owe £32  even though I returned the device and cancelled well within the cooling off period. Is there anyone on here who can look into it for me

[Happydays]

Hi ,I am in the same boat how cheeky is this company they keep saying pay the extra and we will return the money even tho I sent the router back within 72 hours of receiving it.I am so hacked off with this money grabbing company not only that I have called them on numerous occasions with calls lasting up to 20 mins and it’s the issue still not  sorted.I canceled the d /debit 

FUMEN FUMEN FUMEN 

[JonathanB]

Hi @SBrears,

I'm sorry to hear that you're being chased for overdue bills if you've returned the router. I'll send you a private message to direct you to more help with getting this investigated.

To access your private messages, click on your avatar image in the top right of any community page, then "Messages".

JonathanB

[Anvil_Iron]

That doesn't sound right that you owe £32. How did they calculate £32?