Connected to Internet but not?!

[James_Birduk]

My TV, and Humax, and Hive won't connect to the internet via 3 5G, yet my computers or smartphones connect without issue..

Came back after 2 weeks hols, plugged the 5G router back in, everything looked as though it was working then when I tried apps (Iplayer, Netflix,etc) on TV none worked, so tried same on Humax Freeview box and none worked, then noticed that my Hive Hub wasn't connecting. On TV and Humax I've reconnected to Router multiple times and whilst they initially show as connected they behave as though not connected. Oddly, if I try using laptop or phone I get stable 350Mbps connection and can load netflix and use the internet without issue. It doesn't make sense.

It doesn't make any difference whether I connect to the router by wifi or wire.

[James_Birduk · Accepted solution]

So - I've re-sited my router to point at a different antennae and the issue has gone. 

[Geluk]

This isn't customer service; engage with 3 via CHAT PAGE, or call 333.

[James_Birduk]

Geluk - have you ever worked for BT - just judging by your communication style..

[Anonymous]

I wonder if it is a CG-NAT issue?

[James_Birduk]

Hi Clivejo - never heard of CG-NAT before, looks like a nightmare but not sure it's related to my issue.