Daily drop outs (signal but no throughput)

[usernamefor31]

I have a NR5103e(v1) with a 5g Home Broadband contract.

I am experiencing pretty much daily connection drop outs where the router will say it's still got signal but no device connected gets any throughput (ethernet or WiFi). If I restart the router it connects and starts working again straight away.

I expeienced this a while ago but then it seemed to stop. Then, recently, the mast I normally connect to went down for maintenance. Since the mast has come back I get worse signal than before and now these disconnects have started up again (the resumption of the drop outs may be coincidence I'm not sure).

It's really making the broadband unusable. Is there any chance this is just a router issue or is it an issue with Three's network?

[usernamefor31]

I've found you don't even need to reboot the router. Getting the router to disconnect from the network (setting it to 5G-SA is an easy way) and then reconnect fixes it.

I've tried using the three.co.uk+3secure APN behind CGNAT but it's the same issue so nothing to do with the public IP.

I set the router to do a scheduled reboot during the night but it can still drop out during the day. It seems more likely to happen in the evening which makes me think it's just related to the Three tower getting oversubscribed.

[xlbpb]

I'm experiencing the exact same problem and have been ever since I've been with Three. They never give me any useful advice to actually find a fix, just the usual IT stuff like turning it off an on again.. reset the router to factory settings, changing the password, move the location of the router, wipe the SIM card etc. They even sent me a new router once and the problem still persists. It would be a god send if someone could find the solution for this. My partner moved in with me a year back and is a streamer, and the fibre in my area wasn't have fast enough so we changed to Three 5G broadband because the speeds are incredible... but this daily drop out is such a disruption, especially when my partner is mid-stream, or I'm mid game with my friends online, or even when I'm working from home. It's not ideal at all.

[TrickyRicky]

hi, we’ve experienced exactly the same problems. I live in a narrowboat near Bath. And the only time our mobile broadband performs is when we’re within eye shot of the tower. invested in an outdoor antenna,coupled everything up with Ethernet cables and still with a full five bars we barely make 1 MBPS. I think the best thing to do is take screenshots of the routers home page and terminate your contract with Three.

[Marcos_Vicari]

It is happening the same here. And when I am restarting the Alexa dispositives are losing connection. I have to restart the factory default settings and configure again my internet connection to use that. Now I tried to change APN configuration and the internet is not working after that, let me reset the configuration again

[Marcos_Vicari]

The only difference my model is NR5103EV2. I am very frustrated, as I have to reset factory settings 3 or more times a week.

[Anonymous]

Difficult to say. Your first thing to do is to check the Three status page to see if there are any issues in your area. And you could always check with tech support by calling 333 option 4 option 3 and option 3 again. If there are no problems in your area it might point to a router issue which tech support can deal with.

Good Luck