Drop in speed after several years

[MrMorph]

I tried chatting with support and in the end I realised I was probably talking to a bot? They did not seem to understand me and spouted unrelated information and incorrect answers to questions.

That aside, I had been enjoying decent speeds with my Three hub, around 250Mbps ever since I first started with them. For the past few days at least I noticed the speed had dropped to around 40Mbps.

Whether it was a bot I was talking to or not, they left a lot to be desired.

Is there a way to find where my closest mast is, so that maybe I could relocate my hub?

Or is this something others have experienced? What is really annoying is that I renewed my contract recently and this makes me a little suspicious of bait and switch.

[MichaelP]

Hi @MrMorph,

It's a shame to hear that you're experiencing a drop in Broadband speeds.

I appreciate you may probably do this already, but we'd recommend keeping the hub in an open space - usually at least one metre away from other electrical items.

Having it near a windowsill also helps with obtaining the best signal.

Please have a look at the Coverage and Network Status checker - this might help to clarify if there are any service issues in your area currently.

If nothing is flagged and you don't see improvement in the near future, please connect with the Home Broadband team, and they'll run through the options available to you.

Thanks,
Michael

[Geluk]

Insert your POSTCODE on 3's NETWORK COVERAGE page, to see if there are issues.