Home Broadband - London Area has been stutteringly RED signal for 2 weeks already

[jwsg]

It has been almost 2 weeks since the 5G home broadband signal having disastrous issues:

"We're working on fixing an issue in this area at the moment. We're sorry for any disruption this may be causing.

We hope to have things fixed as soon as possible and will add any updates here."

Every 2 minutes of smooth network will be followed by another 2 minutes of red dots on the router and computer network went dead- and let's try not to blame the router, after several relocation and restart of the router I am sure  there's nothing happening to the router, but the "fixing issues in this area at the moment", it's not "at the moment" anymore, it's almost 2 weeks, severely affecting work from home people.

If you cannot provide a stable network and it's "working on it" for half a month, why not you just redeem half a month broadband cost to the affected users?

[Scott_Scb]

I’m also experiencing significant homebroadband outages. Is there anyway to track or see how often this is happening?

[PeteG]

Hello there. 

Welcome to the Three Community. 

It sounds like you might be looking for something like an Uptime monitor. You should be able to find an app or software that can do that for you. You'll need a machine on your local network that can run it, and that is always on in order to make it useful. 

Pete. 

[23588]

Please feel free to report your situation to the https://www.commsombudsman.org/ and https://www.ofcom.org.uk/make-a-complaint/ .

Its your legal right to do so, plus it helps the government better understand which companies are really taking the public for granted, outside of the government themselves taking you for granted.

I hope that helps.

All the best.

[rumboe]

The Commsombudsman makes you tick a box saying you have waited 8 weeks for them to fix it before you can actually file a complaint. 8 weeks is mental...

[JadeF]

Hey @jwsg 

I can completely understand where you are coming from as someone who works from home time to time also. 

When you have spoke with the team, have they offered any credits as part of the resolution to your complaint? 

As we don't have access to account information from this community platform, I would kindly ask that you pop over to the team here so we can discuss your complaint further. 

Thanks, Jade

[jpcafe]

Exactly the same for west London. Loving my 10Mbps 4G connection.

If issue is not resolved within 1 week will cancel the service. 

[rumboe]

Consider yourself lucky with 10 mbps. I have had these speeds since the 4th of Feb