Home Broadband - London Area has been stutteringly RED signal for 2 weeks already

[jwsg]

It has been almost 2 weeks since the 5G home broadband signal having disastrous issues:

"We're working on fixing an issue in this area at the moment. We're sorry for any disruption this may be causing.

We hope to have things fixed as soon as possible and will add any updates here."

Every 2 minutes of smooth network will be followed by another 2 minutes of red dots on the router and computer network went dead- and let's try not to blame the router, after several relocation and restart of the router I am sure  there's nothing happening to the router, but the "fixing issues in this area at the moment", it's not "at the moment" anymore, it's almost 2 weeks, severely affecting work from home people.

If you cannot provide a stable network and it's "working on it" for half a month, why not you just redeem half a month broadband cost to the affected users?

[JadeF]

Hey @jwsg 

I can completely understand where you are coming from as someone who works from home time to time also. 

When you have spoke with the team, have they offered any credits as part of the resolution to your complaint? 

As we don't have access to account information from this community platform, I would kindly ask that you pop over to the team here so we can discuss your complaint further. 

Thanks, Jade