cancel
Showing results for 
Search instead for 
Did you mean: 

Intermittent connection issues loading/changing site- secure connection failed/site can't be reached

EDIflyer
Involved

Is anyone else occasionally getting a 'connection down' error from Chrome (or 'Secure Connection Failed' from Firefox) when changing page - if I hit refresh it works fine. At first I wondered if it was the site I was using but have noticed it on multiple different major websites over the past couple of months and not noticed it from other locations where I don't use Three Broadband so does seem to be related to the router/connection (this is via wired Ethernet too, so not a WiFi problem).  I've tried changing DNS server in case that helps but no difference.

It mainly seems to happen when trying to first load a site or (annoyingly) at checkout when a different site is being loaded as part of the checkout process.  It certainly doesn't happen everytime but does happen with reasonable frequency.  I've also noticed I often get it when trying to pull/push from/to Github too and have to do so a number of times for it to work (browsing the Github website works fine).

 
I'm using a NR5103E with Firmware Version V1.00(ACBJ.0)b14 - I tried rebooting it but to no effect.

EDIflyer_0-1697984212494.pngEDIflyer_1-1697984219294.png

 
 

EDIflyer_4-1697984241361.png

 

626 REPLIES 626
Midnight54
Established

I've just enabled dev mode and enabled linux for windows, installed ubuntu but I seem to be getting the following error when running "./script.sh https://www.topcashback.co.uk".... any ideas?

er1.jpger2.jpg

I'm not familiar with linux much however

./script.sh https://www.topcashback.co.uk
./script.sh: line 2: $'\r': command not found
./script.sh: line 3: syntax error near unexpected token `$'{\r''
'/script.sh: line 3: `check_ssl_error() {

Midnight54
Established

to answer myself - figured out, have to convert with dos2unix to get rid of carriage returns (how archaic for things to be so fussy 🙂

However - as of right now - I'm trying it and its not giving me errors - router has been not been rebooted and uptime of 43hours - so wonder if either coincidence, or the issue lesser later at night, or if something has changed over the past hour or so while I've been messing about - as at mo touch wood the websites i'm trying are working

 

EDIflyer
Involved

Really useful script, thanks @wgen - the weird thing is trying it today I'm not getting the usual errors - it's as if something has changed. Is anyone else noticing this?

JonathanB
Community Moderator
Community Moderator

Thanks @wgen I've highlighted this feedback to our tech teams.



Mod tip! The author of a post can hit 'Accept as Solution', to highlight a reply that helped solved their query.


AkiTaiyo
Active

These are all the direct URLs mentioned as failing on this thread so far.. This doesn't include the non-url metions such as banking apps, xbox sign in, smart TV apps etc..

www.jdoqocy.com
www.topcashback.co.uk
retail.santander.co.uk
github.com
raw.githubusercontent.com
ghcr.io
portal-ww.ecouser.net
www.skyscanner.net
malkoffdevices.com
www.netomnia.com
diy.com
royalmail.com
duckduckgo.com
inews.co.uk
news.sky.com
visualstudio.microsoft.com
new.three.co.uk

 

bytespider
Involved

Since I have access to a large number of media and news outlet URLs I thought I would run the top 100 with @wgen's script.

news.yahoo.com 6/20
style.yahoo.com 4/20
road.cc 11/20
respectyou.me 12/20
thesethreerooms.com 1/20
www.liverpoolecho.co.uk  1/20
metro.co.uk 1/20
www.gazettelive.co.uk  1/20

Granted these could just be adding noise to the issue.

Midnight54
Established

duckduckgo search engine is also a regular site that will fail and need a few reloads to get to work for a period of time, although once working, works for a period of time until go back and revisit it sometime later when fails again (PR_END_OF_FILE_ERROR in Firefox).  The debrid service is the most consistent thing that basically fails/download cycles fully as per previous message. Banking has been an issue too intermittently, since this past week or so......damn you Three, roll back whatever the hell you've been changing, it was overall a great service for 18+ months here and now its gone from 5* to 1*

fashric
Active

I'm even getting the error trying to connect to this page.....

MP
Active

A ridiculous workaround I found is to refresh a problematic website in another tab on a regular basis (so if I was going to submit a form for a website) I would setup a 10 second refresh of the website in question beforehand. And there are no issues. This cannot continue and will need a proper solution of course.

bytespider
Involved

🤣 that's so stupid, seriously Three?! though given sometimes it takes many attempts to get Xbox to log in, I imagine even this work around has it's millage.