Intermittent connection issues loading/changing site- secure connection failed/site can't be reached

[EDIflyer]

Is anyone else occasionally getting a 'connection down' error from Chrome (or 'Secure Connection Failed' from Firefox) when changing page - if I hit refresh it works fine. At first I wondered if it was the site I was using but have noticed it on multiple different major websites over the past couple of months and not noticed it from other locations where I don't use Three Broadband so does seem to be related to the router/connection (this is via wired Ethernet too, so not a WiFi problem).  I've tried changing DNS server in case that helps but no difference.

It mainly seems to happen when trying to first load a site or (annoyingly) at checkout when a different site is being loaded as part of the checkout process.  It certainly doesn't happen everytime but does happen with reasonable frequency.  I've also noticed I often get it when trying to pull/push from/to Github too and have to do so a number of times for it to work (browsing the Github website works fine).

I'm using a NR5103E with Firmware Version V1.00(ACBJ.0)b14 - I tried rebooting it but to no effect.

[AkiTaiyo]

It's been pretty quiet on here with official updates, last post from @JonathanB was over a month ago.

Would be nice to get some official update on the matter, even if it's "we haven't done anything yet".

Makes it look less like the subject is being ignored.

[JonathanB]

Hi @AkiTaiyo,

I appreciate your frustration, we're still pursuing these issues, but the info I'm passed is very high level, and there's not really much I can say until we either; confirm a solution, have other tests or settings to check out with you all, or need to arrange more traces.

There's work going on to analyse data from a number of live traces we arranged. It's been passed between a few different specialist areas, so I can only surmise there's been some red herrings with establishing what is actually causing the root issue, but I'm hopeful we're getting closer to a solution.

Thanks,
Jonathan

[nhawan]

I recently got Three 5G BB installed and have experienced this "Secure Connection Failed" screen quite a few times randomly. I guess this issue has never been solved judging by how old this thread is. I have a ZTE MC888 hub.

Any updates on why this may be happening?

This thread does not show up in the most recent so there is a good chance many people are unaware that this is a significant issue.

[Nameless]

If you need a workaround for this issue, a VPN or Cloudflare's WARP will do the job

For myself, I am using Cloudflare's WARP and had used it on Three without issues but now I have gone with iD Mobile (Three wearing a trenchcoat) because it ended up being cheaper

[Midnight54]

Yes unfortunately its definitely still a huge issue and mostly seeing tumbleweed by way of updates.  A lot will put the issue down to their phones or tablets etc playing up.  For connection errors some browsers will auto retry and correct itself etc but it causes many issues more than just the browsers, like apps/games updating, multiplayer connection problems, files not completing.  I dont get how Three engineers are relying on people in here doing the testing when it must be fairly easy to replicate themselves considering how it happens several times per hour in my browser etc across all devices

[AkiTaiyo]

I use a iD mobile sim in my mobile..
A quick check shows that the problem still exists when using iD mobile..

Three (Three Sim, 3internet APN)

iD Mobile (iD mobile SIM, id APN)

[Nameless]

By any chance, have you used the APN three.co.uk and, if you have, which APN is the most stable for yourself?

So far, iD Mobile's APN has been roughly equal to three.co.uk in my usage although I am now using Cloudflare's WARP over the top to prevent any further issues

[AkiTaiyo]

For me, I tend to find 3internet being a touch better.
Its a bit odd since it seems to affect which sites get the SSL error more often.  On three.co.uk I seem to get more issues with VisualStudio, apple and microsoft sites, which affects me more with work. 
But its just observational rather than any measured results, and the frequency of errors seems to change each time I reconnect anyway.
Also get Captcha'd a lot more when using three.co.uk since its nat'd

[toaster]

I see the same issues with my iD Mobile sim in my phone

[Nameless]

I just thought about the mobile virtual network operators that use Three's network

There could be many more persons with this error that could potentially have solutions or need help but are effectively isolated from this thread and others just like it due to not knowing that their network provider is effectively Three

Just a thought whilst checking in for the week to see if there have been any changes