Broadband

Find out more on topics like Mobile broadband, Home Broadband, Mi-Fi, speed, security, 5G broadband and more.

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Conversations

Return

I called on the 08.08 to cancel my contract because I am moving abroad. Someone told me that I will receive a return bag to send my router back. That never happened so I called again and been told that I will receive a Dpd return label the following ...

Nataszka by Fledgling
  • 1435 Views
  • 4 replies
  • 1 likes

Unstable connection and useless customer service.

I post a complaint message here so maybe someone competent and insider can help me get out of this situation.Since around May 2023 i started to see issues with my home broadband speeds (I have the 5G Hub home broadband with sim).Normally before May I...

Best solution sim card number

my daughter just has the 4g hub and doesn't know her broadband sim number so that she can login to the app and register,she has thrown away the sim card packaging does anyone know how to find it pls 

Why do I have to register to login

I get the message;we’ve been updating our systems. my 3 is now better the ever, but you must re- register to access your account”??

SM1 by Fledgling
  • 771 Views
  • 2 replies
  • 0 likes

Hi Everybody 👋

Hi  3 Network Community , I would like your opinions and comments on the new offer of "Mobile Home Broadband " please.I would especially like to know your experiences on it's speed  and reliability , value for money etc.Kind regards. Ceyhan 

Ceyhan by Fledgling
  • 5087 Views
  • 14 replies
  • 1 likes

Dreadful service & Lies

I joined Three for 5G home broadband last year, I'm well within the 5G footprint and my router gets a good signal on my windowsill.Early in the morning and up until noon I can achieve over 250Mbps regularly although a dependable speed is rare.That's ...

Threlly by Involved
  • 4298 Views
  • 14 replies
  • 2 likes

Three is charging me for a returned 5G Hub

Hello, I’m wondering if someone went through the same issue as I'm going through right now and if so, how did you deal with it? It's long story so buckle up… Around more than a year ago, I cancelled my contract with Three 5G Broadband. On the same da...

kyechoy by Regular
  • 9708 Views
  • 26 replies
  • 5 likes

Nightmare trying to return 5g router

Called on Monday to say I'd moved house and my 5g router no longer had sufficient signal, the rep agreed and offered to allow me to cancel my account at no charge. Said I'd do so a few days later.Called on Thursday and went around a big song and danc...

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HenryT by Fledgling
  • 2501 Views
  • 6 replies
  • 0 likes

Three won’t send me a return bag

I’ve cancelled my Three account a month ago and I’m still waiting for a returns bag. I’ve called and used the chat service 4 times to request a returns bag. Each time someone assured me it will happen yet a bag never arrives. Meanwhile I’m getting me...

SB by Regular
  • 3798 Views
  • 10 replies
  • 0 likes
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