Broadband – Get support for broadband related queries

Broadband performing very poorly at peak times

For the last 1 to 2 months my 5g broadband has started performing very poorly during peak hours. By that I mean evenings and weekends. Outside of these peak times, the performance remains good.Essentially during these peak hours, we are unable to wat...

Best solution 5G Home broadband - ZTE MC888 router (DNS settings)

Hi all,I have had a 4G Plus Hub from Three for nearly 2 years now. Had it connected wirelessly to multiple devices (including my Smart TV) for that time, which included accessing various apps (including Netflix) on my TV).About 18 months ago, Netflix...

Zyxel NR5103E Router, IP Passthrough, Deco Mesh

I’ve had the NR5103E connected to my Deco Mesh system via Ethernet 1 LAN socket with no problems other than occasional lack of service (presumably since I’m in an “outdoor only” 5g area) using the default settings. However I believe I should set the ...

Zte mc888

I've noticed I get a blue light on the network and it dropps signal and when I reboot it seems ok I'm having to do this 2 to 3 days and I noticed the speed has dropped

PlayStation 5

Good evening all!I’ve had a three 5G home hub for the last 12 months and it’s been fantastic. All of a sudden out of the blue my PlayStation 5 won’t connect to the hub? All other devices are working fine as usual just the PlayStation 5 not being able...

Internet issues still not resolved

Ive had issues with me Internet for over a week. Three decided to offer help, so after a week I decide to go to local store. After getting nowhere, a tech friend suggested a replacement sim card. I Ordered a replacement simcard yesterday - arrived th...

Internet connection lost daily requiring a reboot

I have NR5103E, and an excellent signal, with over 300mbps download most of the time. There's only 1 mast in the village, and it's about 200m distance. Once a day, around 9:30 am, the connection drops - is it possibly a new address being leased once ...

Another 5g router return nightmare along with misbilling

August 18th, I cancelled my 5g home broadband via PAC, figuring this would be the easiest no hassle way to do so as it would be all automated. How wrong was I! Three continued to take another months money 6th of Sept, despite the line being cut off...

NR5013E and devices no longer having Internet connectivity

Hi, am having a very strange problem with my NR5013E 5G home broadband 5G router, hope someone can help.Firmware version V1.00(ACBJ.0)b14I understand from having read elsewhere that 3 performed a firmware push around the 16-17th September 2023.Since ...

Happy customer with 3

After being with virgin media for a long time I decided to change internet provider. I went for 3 monthly home broadband 5G hub , because I wasn’t sure how it will work for me .To my surprise everything worked perfect, so I decided to go for 24 month...