Broadband – Get support for broadband related queries

Three terrible

i wait for cancellation bag for 1 mothterrible serviceall agents always lying in this company hate you

Best solution MAC fixed IP addressing

I have only recently started us the Three 5G router and am pleased with it up to now. It is the ZTE router.On my previous routers before I moved, I could set fixed IP MAC addressing so that the router would place connected devices to fixed IP addres...

Terrible service

I went into a Three Store today to pay a bill and ended up leaving with a new 5G hub for my mobile broadband. Previously I had a SIM Unlim Data ULD Min 1M sim running through a mobile hub. I was getting speeds between 60 and a 100mbps. This was fine....

No 5G signal at Liverpool and slow bandwidth ( 5 minutes to city center )

Got the connection on 23 Oct 2023, was working as expected for nearly two weeks.Yet suddenly Signal strength became very low ( -120 -115) and no internet speed at all.Is anyone facing the same with 5G home broadband, please?

ZTE MC801A Dropping Out

I have had Three 5g broadband since March 2023, with a ZTE MC801A router. To start with it was fantastic and I was getting 400+ download speeds. A month or so ago I noticed a slight decrease in speed along with some lag. But I just put this down to t...

Intermittent signal

My 5g mobile hub has been good since purchase, but since Friday 10th November 2023, the signal keeps dropping out every 3-4 minutes, and then restarts about 5 minutes later. I have reset the box many times removed the SIM card and put back in many ti...

PS5 not connecting to internet

About 2 weeks ago my PS5 stopped connecting to my internet even though every other device connects and works to the internet. I’ve read multiple other posts about this and get the impression I need to log in to the three admin page to change the sett...

Extender and 5G Hub Broadband

A bit of an odd one here but recently received the 5G Hub as an upgrade. Connected it and have been able to connect it to our extender but the extender will not provide internet access. It provides access for some phones but no access for my phone no...

5G Router

I have had the 5G router for just under a year, it had been working great but recently the connection keeps dropping and the speeds have been really bad, the current speed is 1.56 mbps download and 0.08mbps upload. i have moved my router in case it ...

Mobile broadband speeds

I have a Three Contract phone, at home I get download speeds of up to 200mbs via 5G. I also have Three Mobile Broadband with speeds no greater than 18mbs but generally about 10mbs. Despite numerous calls to Three customer services they cannot tell me...