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on 10-22-2023 03:21 PM
Is anyone else occasionally getting a 'connection down' error from Chrome (or 'Secure Connection Failed' from Firefox) when changing page - if I hit refresh it works fine. At first I wondered if it was the site I was using but have noticed it on multiple different major websites over the past couple of months and not noticed it from other locations where I don't use Three Broadband so does seem to be related to the router/connection (this is via wired Ethernet too, so not a WiFi problem). I've tried changing DNS server in case that helps but no difference.
It mainly seems to happen when trying to first load a site or (annoyingly) at checkout when a different site is being loaded as part of the checkout process. It certainly doesn't happen everytime but does happen with reasonable frequency. I've also noticed I often get it when trying to pull/push from/to Github too and have to do so a number of times for it to work (browsing the Github website works fine).
a month ago
I have just done a series of checks using some of the usual trigger websites and https://mynoise.net/ gave the usual issue on both iD and Smarty's respective APNs needing two refreshes to actually load the page properly
Unfortunately only Band B3 has been available rather than the usual B1 and B3 with n78 therefore I will need to revisit this at another time
If it is still working for you then it may work for others
a month ago
Which are you with and do they offer rolling month? I don't fancy being locked in for 12+ months to this terrible service.
a month ago
I am currently with iD Mobile because they were cheaper than Three with no yearly rises but have the same pros and cons included which is to say:
There may be some SIM-only deal websites that can also offer you some additional savings that may be of interest and iD Mobile does offer a rolling monthly contract
on 10-25-2024 05:45 PM
Well its only been little over a day since I've switched away from Three for my BB detailed on my own post of 3+weeks of unusable net, but wow, just realised how so used I was to having issues with things loading and constant refreshes, that it feels like xmas has come early now that they're fixed, and browser extensions and apps work as they should!! After a while the constant refreshes from page errors became a normality.
Urge you all to look at other options for your area. Even if its just a few quid more its sanity restoring
on 10-25-2024 05:55 PM
@Midnight54 wrote:Urge you all to look at other options for your area. Even if its just a few quid more its sanity restoring
100%
on 10-24-2024 11:35 PM
No response @JonathanB ?
What happened to the information you took from people a couple of weeks back?
a month ago
Hi @munk,
Thanks for sharing that info, and to everyone else who helped out. It wasn't conclusive, but did eliminate some possibilities. There's internal testing going on at the moment, building on that data I collected.
I'm sorry that these issues are ongoing, and that updates are infrequent, but I can assure you there's a number of colleagues working on investigating these issues for you all.
Thanks,
Jonathan
Mod tip! The author of a post can hit 'Accept as Solution', to highlight a reply that helped solved their query.
a month ago
Please continue to keep us updated on a regular basis - Apart from a final solution to the ongoing issues, all we are asking is that one of Three's staff members of any kind should mention a brief update each week, even if it's a "There are no changes" message
Thank you for your update and we look forward to the next update
a month ago
Yes, Please keep us updated, silence is worse than telling us there is no change if Three really are investigating things. I would have also included data but I had not recorded events as I've been using a VPN regularly.
on 10-24-2024 02:23 AM