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Intermittent connection issues loading/changing site- secure connection failed/site can't be reached

EDIflyer
Involved

Is anyone else occasionally getting a 'connection down' error from Chrome (or 'Secure Connection Failed' from Firefox) when changing page - if I hit refresh it works fine. At first I wondered if it was the site I was using but have noticed it on multiple different major websites over the past couple of months and not noticed it from other locations where I don't use Three Broadband so does seem to be related to the router/connection (this is via wired Ethernet too, so not a WiFi problem).  I've tried changing DNS server in case that helps but no difference.

It mainly seems to happen when trying to first load a site or (annoyingly) at checkout when a different site is being loaded as part of the checkout process.  It certainly doesn't happen everytime but does happen with reasonable frequency.  I've also noticed I often get it when trying to pull/push from/to Github too and have to do so a number of times for it to work (browsing the Github website works fine).

 
I'm using a NR5103E with Firmware Version V1.00(ACBJ.0)b14 - I tried rebooting it but to no effect.

EDIflyer_0-1697984212494.pngEDIflyer_1-1697984219294.png

 
 

EDIflyer_4-1697984241361.png

 

628 REPLIES 628
Nameless
Established

How soon is now for a fix?

The error remains

Surely there are more than Three staff available since the merger with Vodafone?

torz77
Active

Day: 706
Status: Service still broken
Three update: Non-forthcoming

andym00
Active

Ditto, had an SMS from Three the other day saying the network in my area has been upgraded and I can now access the Vodaphone network, so configured router to use Vodaphone APN (wap.vodaphone.co.uk) and figured I'd see if it makes any difference... And, not surprisngly, not one bit of difference at all 😞

bytespider
Involved

For me it's always reliably Docker. Over 300 times I had a script retry pulling an images from lscr.io before eventually it succeeded.

delay=3; count=0; while ! docker compose pull; do count=$((count + 1)); echo "Retry #$count failed, retrying in $delay seconds... (Ctrl+C to abort)"; sleep $delay; done

 

torz77
Active

Yeah, Docker can become pretty much unusable without having to shell out for a VPN. Much like git

torz77
Active
 

Day: 690
Status: Service still broken
Three update: Non-forthcoming

X-Cell1
Fledgling

Found a website that fails 50% of the time for me when using the test script, but no problems when turning on a VPN

https://hotukdeals.digidip.net

Results after running the command 10 times:
Successes: 56
Failures: 44

Hope that helps someone more technical than me work out what is going on

 

x-cell
Fledgling

Still no updates, the issue also discussed here with traces and proof of issues

https://www.ispreview.co.uk/talk/threads/three-tampering-with-ssl-traffic-why.43292/

x-c311
Regular

@PeteG we were told this is being looked into but still months go by and no updates?

torz77
Active

Day: 654
Status: Service still broken
Three update: Non-forthcoming