Intermittent connection issues loading/changing site- secure connection failed/site can't be reached

[EDIflyer]

Is anyone else occasionally getting a 'connection down' error from Chrome (or 'Secure Connection Failed' from Firefox) when changing page - if I hit refresh it works fine. At first I wondered if it was the site I was using but have noticed it on multiple different major websites over the past couple of months and not noticed it from other locations where I don't use Three Broadband so does seem to be related to the router/connection (this is via wired Ethernet too, so not a WiFi problem).  I've tried changing DNS server in case that helps but no difference.

It mainly seems to happen when trying to first load a site or (annoyingly) at checkout when a different site is being loaded as part of the checkout process.  It certainly doesn't happen everytime but does happen with reasonable frequency.  I've also noticed I often get it when trying to pull/push from/to Github too and have to do so a number of times for it to work (browsing the Github website works fine).

I'm using a NR5103E with Firmware Version V1.00(ACBJ.0)b14 - I tried rebooting it but to no effect.

[bytespider]

That's disappointing to hear

[Nameless]

Another check-in with no changes to the usual issue

There were some issues earlier this week with broadband connectivity that was quickly fixed by disabling the B3 band with no significant changes to download or upload speeds however this has been reverted

(This is a prompt for one of Three's staff members of any kind to mention a brief update, even if it's a "There are no changes" message)

[munk]

Still the same here.  Just had a problem accessing jackpotjoy.  That site is buried under god knows how much javascript that hides the issue we have on here with SSL failure, it just manifests itself in a stalled loading page which sorts itself out if you just reload the page (I'm 99% sure the stalling issue is caused by Three's packet inspection).

Hey it's not all doom and gloom though... it's this thread's birthday in 3 days!!! :yay:

[Midnight54]

I'm more surprised for the people that only occasionally seem to encounter it.  For the past few months its more like some instance or other every 5-10mins across various websites, some sites in particular every few minutes almost replicatable.

While this has been frustrating its been passable, however the last 3 weeks going from my typical 500-900mbs typical speeds to 4-15mbps for everyone in our area connecting to our mast, and the quality of the customer support through chats etc (not the forum guys) closing tickets saying nothing wrong etc when was assured it would be fixed within 7 days, is the final straw and time to reluctantly book elsewhere unless sorted by monday, a few neighbours have already had enough of not being believed and jumped, I was unfortunately hopeful of them solving

[munk]

I can only think it's because it's a simple one click reload usually to fix it so even fi it's every 5-10 mins or so then people are still like... 'meh'... and hit reload (whilst muttering to themselves that you get what you pay for!).

I find it a liberty that they do such intrusive and possibly privacy law breaking packet inspection like that.  Fair enough (to some extent) if they want to invoke some kind of parental filter or over 18 filter (which in itslef personally I find a liberty but can put up with it/circumnavigate it if need be), but only do that kind of thing if you know that you're not running the risk of breaking 5% of all traffic for some users.

[Midnight54]

absolutely.  Lot of people will use Chrome and not notice as chrome auto refreshes, or just put it down to their mobile or whatever being a problem, as I suspect home broadband is a small market for Three.  For me its been a bane with many regular sites failing, or kicking me out of banking mid use.

Sadly, I've now arranged another ISP install after losing end of my tether...obv this issue dragging out so many many months now is one thing, more an inconvenience, but "5g" connected router, giving me now 2mbps at night and 4-80mpbs daytime, and their absolutely incompetent networks team saying "its working fine", when all the houses I know here are affected.  Moderators on here excluded, the customer support chats have been beyond shocking when actually need it, and their networks team appear to be fully bottom of the barrel when close tickets without investigating, or contacting the customer, saying no issues, when there clearly is.  I'll be gone by end of the week, but hope you guys get sorted, or find alternatives soon

[bytespider]

1Year. 1 Year Three, and no solution, little to no response. Disappointing.

Unfortunately my only options are a MVNO operating on Three's network or Virgin Media. So I'm stuck for the foreseeable future. 😟 

[torz77]

Happy Birthday Three!

I'm sure everyone will join me on congratulating you on this amazing achievement! One year since a significant problem was first identified by your users. One Year since the birth of a truly massive thread highlighting an issue impacting a large number of your users.

I think of all the things that have been achieved in the world in the past year. It's a lot. And in that time, a *major* cellular company has failed to even identify what a widespread issue is, much less fix it or proffer a solution. You've still happily taken a year's worth of subscription fees in that time.. so well done you! I guess that is an achievement of sorts.

[MP]

Crazy how long this has gone on for. Our traffic is probably being filtered and scanned regardless and there are side-effects of this that they are unwilling to address or admit to. All our traffic is probably routed through GCHQ.  I've got nothing to hide.

[munk]

I've got nothing to hide which is why I expect not to be monitored.  Same argument goes with ID cards and stop and search and facial recognition etc - "if you've got nothing to hide you've got nothing to worry about" ... no, I'm not hiding anything which is why you don't need to see an ID card / stop/search/monitor my traffic etc.

I get the feeling that this kind of traffic monitoring is the default in the places where Three originated and so they default to doing the same thing in the UK under the auspices that it's simply for age verification / adult filtering.  Which may well be the case but if you're going to do it, do it right and don't end up breaking stuff for a lot of people.

There are untold numbers of ISPs that manage to do it properly so it doesn't feel so obviously intrustive.  The way Three are doing it it just makes it so obvious that they're snooping on every single thing that's not encrypted end to end.