Latency issues (gaming and general)

[Tanjir]

Past week or so there have been multiple latency issues while gaming on the PS5 or in general. Typically while gaming, I would average 30-50 ping but this past week I’ve been averaging 150ms and sometimes it may even spike to 600ms depending on the game. Also, I’ve experienced some packet loss and the game stuttering, freezing at certain points. 

Through visiting the router through 192.168.1.1 on my web browser, I headed over to System Information which displayed 2.4g (201mbps) and 5g (1201mbps) which isn’t representative at all as I have just done a test on Ookla which said 450mbps. I’m not sure if download speed determines the latency while gaming but thats the result. 

Additionally I have tried researching ways to fix it and it said UPnP? Im not sure what that is.

So far I have factory reset the Router, left it unplugged for a while and have turned it on/off multiple times to see if that fixes the issue. Nothing helped fix it. 

[Duplo]

I’m the same as the other guy I just read the comment of thank God I have found this. I’ve been struggling now for two. Maybe going on three weeks all game types on call of duty average 20 to 25 ping and get blips of anything up to 600 constantly now. 

when I perform multiple speed test, I’m not getting any figures back that look bad but as I Perform a speed test, although it comes back good it drove the game insane as I was doing it. My upload since moving router is actually amazing, think that would fix it didn’t change a thing. I almost feel like you’ve updated some firmware and forced something on us one of your usual tricks three. 

[ZeClab]

I've been struggling with this for over two weeks. I'm so glad that found this topic as I felt like I was only one. I've made several calls to three to try and resolve the problem but to no avail. I felt like they were very criptic in saying that there might be a bigger problem. Today's call was so frustrating, basically the operator told me that there is a capacity issue with no scheduled resolution date. They told me that because I already had the month refunded, that there was nothing else they could do. I was advised to wait until the end of the month. I tried to have them give me constant updates on this issue but they weren't forthcoming. I'd go to another network but to be honest in the 14 months, I have been with three, I been really happy until now. Also the other networks in my area aren't 5g or compatible with the zyxel.

Changing the apn to three.co.uk seemed to make online gaming bareable but definitely hasn't cured the problem.

[Sirphat]

Hi, I got the same problem for 2 weeks now, Anyone knows the solution to fix this?

[ramrom]

Hello I have same problem on PC. Ping regularly between 90 to 140 ms then some spikes of 300+. Makes gaming very difficult. Didn't use to be like this. Please fix. 

[MymsMan]

Response time has suddenly dropped of the cliff after days of low ping values, it may be be coincedental but we were given a new external IP address at about the same time that the problem started

[MymsMan]

Well this morning at 9am I reset the external hub and it was assigned a new WAN address and so far everything is back to normal with pings <50ms

So this strongly points to there being specific bad IP addresses, the culprit in my case being 92.41.164.93 which shows as being in Brighton even though I am in Eastleigh,  my current good address is shown as being in Exeter.   It would be much better if each mast allocated IP addresses that actually related to the mast location!

[RRayner]

same here 😞 ping is awful, so been using mobile hotspot bc while its slightly worse, its at least stable

[Gabe]

Okay I believe I may have fixed it. Saw on one discussion thread here last night that changing the apn from '3internet' to 'three.co.uk' actually fixes the problem. Did that last night and haven't experienced any packet loss since. Both in warzone and fortnite on my pc. 

[theabstar]

Hi Gabe. I've been having the same issue with my pc and latency as well.. please can you tell me how you go about changing the apn?? I'm getting a bit bored now playing limited games