Modem keeps losing signal

[Zel69]

Hi, my modem Nr501e keeps losing broadband signal and I have to reboot it, sometimes several times a day to regain my broadband. Sometimes the app will say theat the sim card is not connected. This has been going on for months and it is becoming unusable. Any one any ideas? 

[Zel69]

Received the new sim and within a few hours the router dropped connection, even though it said it was connected, there was no Internet connection. Again had to reboot it for it to work. 

[PeteG]

Looks like we were right, it must be a hub issue. You should get in touch with the Home Broadband Team and let them know what's going on so that the next options can be explored.

Pete. 

[PeteG]

Hello, Zel69. 

That's not so great. It sounds like there might be a fault with the SIM or SIM card reader in the Hub. It might be worth trying a replacement SIM card to see if that helps. You can request a replacement by popping through to the Support Team. 

If the SIM doesn't work, you should speak to the team about the Hub to see what options are available. 

Pete. 

[Zel69]

Hi Pete, I tried the troubleshooter, cleaned the sim, that didn't make a difference. Tried it in another device, worked fine in that. Put it back in the hub and now it won't work at all. Have ordered another sim but think it's a hub issue as the hub will not detect the sim at all but it will work in another device. 

[PeteG]

Yeah, I think you're right. It's worth trying the new SIM since it's been ordered, but I have a feeling it's the hub, and you will need to speak to the Home broadband team about that. 

Pete.