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Mast work ongoing

Jc48
Fledgling

on ‎11-17-2022 04:23 AM - last edited on ‎11-17-2022 02:19 PM by Employee

on ‎11-17-2022 04:23 AM - last edited on ‎11-17-2022 02:19 PM by Employee

How long is it going to take for the mast repair in S73. It’s been about four weeks now and I’m still getting we are working on the mast .Signal is going from 4G to 5G  From 1bar to full then off 

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2 REPLIES 2
StephR
Employee
Employee

on ‎11-17-2022 02:18 PM

on ‎11-17-2022 02:18 PM

Hey @Jc48, welcome to Three Community.

I'm sorry there's a mast issue in your area at the moment, and that it's impacting your data connection. 

It looks like there's a 5G issue that's taking a little longer to resolve than first thought. I've sent you a PM with a few more details, so we can take a closer look at what's happening. Have a look when you can and let us know how you get on.


Mod tip! The author of a post can hit 'Accept as Solution', to highlight a reply that helped solved their query. 


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sc1999
Local celebrity

on ‎11-17-2022 10:56 AM

on ‎11-17-2022 10:56 AM

It took 3 months for the network status checker to show that work was completed. I do not know what they did as my phone flashed 3g then 4g and then 5g in the space of a couple of seceonds and then settled on H+.

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