My new 5G hub won’t accept the password! Any help would be appreciated! Thanks

[JasonHGV]

I’ve had nothing but trouble trying to log into the 5G hub,it won’t accept the password 

[JasonHGV]

Hi Michael,thanks for the reply. I’m not sure what hub I have! Nothing on the hub and nothing on the box or paperwork! I’ve had this same problem with my old hub and now this one! Would it be an idea to pop into the Three store with the hub? Thanks again.

[JonathanB]

Hi @JasonHGV,

Sorry to hear you're having trouble figuring out which hub it is. Hopefully you should be able to find some help here: https://devicesupport.three.co.uk/guides/group/HomeBroadband

You'll see there's images of the different hubs on the device support page I've linked, so hopefully you'll be able to find the right one.

Hope this helps,
Jonathan