I'm a new customer and received what I expected to be a new NR5103EV2 via DPD last Wednesday (20/11/2024), set it up successfully and I'm more than happy with the results so far, but I've discovered by logging in from my phone that the unit isn't new.
Having accessed the received SMS messages that are stored it is plain that the unit was issued to a previous customer back in August 2024 with a different sim card and phone number.
Is this normal ?
