I signed up to Three's 4G Mobile Broadband Hub seven months ago and for the last seven months have enjoyed excellent internet connectivity and good signal, usually averaging 3-4 bars a day (I live in a rural area so this is like having a full 5 bars) and good speeds. Occasionally over the last couple of months, the device would switch over to 3G but the speeds were still good and this would only be temporary. So, I've had no problems until now.
On Wednesday night, the signal became really poor. I'm only averaging about 1-2 bars and the speed is really slow and sluggish when trying to browse the internet. Initially I put it down to bad weather as we had bad weather in the Andover, Hampshire area on Wednesday night. When it was still like it in the morning, I contacted customer services. They wanted me to contact their technical team but I wasn't convinced that there was anything wrong with the router because, apart from the signal and slow speeds, it's working exactly as it should. The rep also tried to blame the issue on the position of the hub. I again disagreed as I have had the hub in the same position for the last seven months and have always enjoyed good reception in this position, so why would it start receiving weak signals all of a sudden? When I was put through to the complaints dept. they informed me that work was going on in my area on masts and this would affect the signal. They said the issue would be fixed by yesterday. It wasn't. I chatted online again and now was told it would be fixed within 7 days and have had some money waived off of my bill for this month.
But, I've been thinking now and am wondering if the issue is to do with the ongoing works or if there is an issue with the router and/or SIM card. I'm going to wait for the seven days to be up or the works to be completed because, until the works on the masts have been finished, I cannot know for sure if there is an issue with the router or not.
What does anyone on here think I should do?
