Hi,
So after 90 mins 'chatting' to Three I got cut off! Charming!
My problem is I have NR5103E 5g router which used to give me 500mbs plus speeds. Suddenly the last three months or so I am getting 8mbs with it cutting out three to four times a day. I then I have to reboot. Rinse and repeat.
My chat with Three sort of got to the point where they will send me a new SIM (doubt that will do anything) and I asked for a new router. They said no as I didn't buy it from them. To which I said charge me then! I then got disconnected for some reason, 1 min timeout not obeyed probably. How can you spend 90 mins on a chat with these guys and get nowhere, always asking the same security questions within the same chat.
My mate along the road has exactly the same set up and gets a consistent 600mbs. Seriously, thinking of ditching Three. I have Virgin and only need Three as a back up. Can anyone advise before I cancel?
Thanks
Matt
