New three 5g Hub Zyxel NR5103E

[Casper1972]

Hi, new to three 5g Mobile broadband. I have just received my 5g hub  Zyxel NR5103E router. Whilst I find the speeds and coverage very good where I live, I find that through the day I lose connectivity until I reboot the hub. After searching many threads on the community, I found this to be common. 

Is there any news on the new firmware release and will this fix this issue. Currently on V1.00) ACBJ.0) b12 firmware.

I did see a thread from 3 (firmware update in the testing phases for the Zyxel NR5103E router)

I have contacted three dedicated broadband and they have performed tests etc and say there is no problem, yet today my hub has dropped out 3 times and I have had to restart the hub each time.

I am trialling this for 30 days but if this does not improve then I will have to look elsewhere for better service. It's a shame because the speeds are good, and I have a very good 5g signal.

[crypt0ninja]

No worries, some combos will give better performance than others so make sure you test the download/upload speeds and ping when testing each band combination 🙂

Personally I dont think your router is faulty, the majority of faulty NR5103Es I’ve seen cannot pick up 5G at all.

No harm in replacing it if they are offering to for peace of mind though I guess…

Let us know how it goes with the band combo testing for you 👌

Since locking my bands to the best combination for my location things have been very stable.

[Casper1972]

Hi

At the moment I'm trying B1+B3+B20+B28+N78

Any others i try i get the message forbidden

Also the Cell ID has Changed to 12980552

[crypt0ninja]

OK cool, just remember that more bands doesn't mean more performance/stability, some bands can bog down performance and stability when added into the mix.

That new Cell ID is the same mast just a different Cell on it 🙂