Broadband – Get support for broadband related queries

Three MC888 disconnecting

For the past month our WiFi has been dropping out on the MC888 router (despite all lights showing white on the router). This happens multiple times per day and the only way to restore connection to our devices is to restart the router.The only reason...

Nest Camera won't connect to new Three 5G Router

I have been provided a new 5G router (5G THREE WIFI 6 Home Router 2022 (Zyxel NR5103)) from Three and now cannot connect any of my Nest cameras. They keep getting a C106 error, which says that the router isn't connected to the internet. The router ...

There are serious issues with ZTE MC801A devices and Three are too slow to acknowledge the issue

I ,like most I've seen on here are having serious issues with ZTE MC801A devices, (Version B_15 firmware). My issues have been happening since March, It's now October, with no resolution. I've tried to speak with Three, they're blaming congestion in...

Unable to return 5G Broadband Router

I’ve had three broadband for 18 months and cancelled it three weeks ago.I was told I would receive a return label for the router following the cancellation. Instead I have received nothing and was then emailed telling my my cancellation “was not acce...

MC801 random disconnects

Yup, it finally came for me too, the random disconnects that require I reset the router at least 5 times a day.No reason, just stops providing any traffic by wifi or ethernet, internal setup page indicates it's still connected to 4G and 5G (badly).An...

Best solution 4G home broadband v mifi

Hi, I'm looking to get a 4G hub for a property. Three's website says 4G home broadband isn't available for the postcode but that I should get their mifi product instead. If there's no 4G broadband signal, then surely mifi won't work either? Or am I c...

Can't return the 5g Hub for 2 weeks now, as still not recive return bag from Three

Hello,I have been waiting for 3 weeks now to get jiffy bag to return you 5G Hub device, i keep getting emails from Three that device hasnt been returned, last week i did talk with your collegue on Three line and he reasure me to made a claim of this ...

Faulty router diagnosed - but no fix

After speaking to yet another tech agent, I’ve finally been told that my router appears to be the cause of my poor/lack of connectivity (as my broadband needs resetting multiple times a day, and still drops all connectivity later..).On asking what th...

Best solution DNS Error on some devices

Hi,I recently upgraded from a Huawei 5G Router to a newer Zyxel NR5103E router with Three. I also changed my changed my contract which was coming to an end. I started the new contract before the end of the previous contract; and the day after the end...

Broadband speeds low on 5g Router

Hi Guys after a bit of help,Had my 5g router for around 5 months now and at first i was getting speeds of 250mb download.But recently for the past 2 weeks it has been dropping out all the time and also terribly slow (5-10MB)Rang Three customer suppor...