Broadband

Find out more on topics like Mobile broadband, Home Broadband, Mi-Fi, speed, security, 5G broadband and more.

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Conversations

Faulty 5G Router and Customer Service Incompetence

Hi. I have a Three 5G router and it has stopped working correctly, with the internet completely dropping roughly every 24 hours, and a restart being the only to get things up and running again.I was originally told by a live chat operative to visit a...

RJE by Fledgling
  • 1106 Views
  • 1 replies
  • 0 likes

Issues with router return

Massively disappointed in the service I've received so far! I cancelled my three account on 21st May because I was moving and since then have been trying to return the router. When I cancelled my account, I was told that I will be receiving a dpd lab...

JS1 by Fledgling
  • 953 Views
  • 2 replies
  • 0 likes

IP address constantly changing

HelloHoping you all can help I’ve been with three for broadband 5g for the last couple of months and until last week it was working perfectly. however last week I started to notice slow downs and playing videos on YouTube would just stop and the inte...

Plainmad by Fledgling
  • 2004 Views
  • 2 replies
  • 0 likes

Xbox and Nintendo switch not working properly

Hi there, I’ve recently changed over to the MC801A router and for some reason my Xbox won’t connect to Netflix, YouTube, Disney+ just to name a few apps that currently won’t work. The Xbox is connected via Ethernet. My NAT Type currently shows as mod...

Crumpzz by Fledgling
  • 935 Views
  • 1 replies
  • 0 likes

Mobile WiFi not working

Hi received my mobile WiFi box this morning and set it all up but the internet light remains on red. Tried the sim in my three mobile and it’s not working on there either - do I need to contact three directly to get it activated?

My 5G Home Broadband is misbehaving

I'm using a OnePlus 10T and is currently on the latest Oxygen OS 14.0.0.701.I noticed that one of my apps has been misbehaving especially Instagram. NOTE:  i use my phone on an area with very fast 4G & 5G signal when i'm out or at home with my Three'...

Broadband Credit

Due to network issues I have disconnected the home broadband, I was in mid contract but early termination fees was waived off because I gave 6 months of time to get the issue sorted but technical and network team gave up.When final bill came it has -...

rky by Involved
  • 1789 Views
  • 5 replies
  • 0 likes

Constant network ping

Hi,I am constantly having problems with my connection, I get a strong download (400-750mbps) and decent upload (30-50mbps) USUALLY, sometimes it can be rock bottom, although on a speedtest right now I have 67/3, pretty poor. But ultimately my issue l...

Luke1 by Fledgling
  • 685 Views
  • 1 replies
  • 0 likes

Three are fraud and misleading company

I have been asking three for hundreds times to send me a prepaid post to return their broadband device 5G which was not working from day one and also I have moved homeHowever, they have been ignoring my requests and giving me fake promises in order t...

Doaa by Fledgling
  • 768 Views
  • 1 replies
  • 0 likes