No TV internet

[Stefan1]

Hi all. Received replacement router with renewed broadband contract with three. Can only access internet on tablets and phones but not TVs. Done all recommended options but only get wireless connection, not internet. Any ideas?

[Geluk]

Ensure router has 2.4ghz enabled as TV's usually use this band not 5ghz.

[MZone]

Call 333 option 4 option 3 and option 3 to discuss your issue with tech support.

[JonathanB]

Hi @Stefan1,

This sounds a bit like the issues reported in ZTE 5G ROUTER SETTINGS so changing your TV's DNS settings to 8.8.8.8 may help with this one.

Some community members have also found setting their APN to a manual profile for IPv4 only has also helped with similar issues, as described in this thread: FYI : IPv6 Prevented VPN Connection 

Thanks,
Jonathan