Ordered 5G broadband but yet to receive a confirmation email or anything?

[AlwaysTheKop]

Hi, I ordered the Three 5G Broadband about an hour ago, got the ‘your orders gone through’ screen at the end but have yet to receive any order confirmation or anything. 
Even on the My3 account I logged into when ordering it, it’s not showing in the Order page or anything? Is this normal? 

Nothing has been taken from my account but I’m assuming that probably doesn’t come out until I have the router and SIM activated. 

Thanks! 

[Paddiewack]

Best to check with customer service. I’ve always got my confirmation email immediately but perhaps I’ve just been lucky. 

[AlwaysTheKop · Accepted solution]

Hey thanks for your reply! 
The email came at 8:03am while I was connecting to an agent lol! I’m guessing emails only arrive during customer service opening times? I did order at like 11pm so should have just waited. 

[JonathanB]

Hi @AlwaysTheKop,

Sorry for any confusion there, my understanding is that some of the steps in the logistics processes only happen during operating hours, but from the sounds of things everything is on track. Please let us know if you do need any assistance.

Thanks,
Jonathan

[Paddiewack]

Glad you’re sorted ! 👏