Poor Signal

[Anteater]

Recently have been getting poor signal on my Three MC888A 5G hub. Signal was great until two weeks ago, did the usual checking coverage, moving the hub and resetting the hub. Contacted support who said they will take a look but will take a week which it has been but I was never given any ticket number or way to follow up on these checks. Was also put in contact with their cancel/upgrade but I would rather not have to cancel and I don't know why I would need to upgrade when it was working fine until recently.

[JonathanB]

Hi @Anteater,

Have you seen any improvements, or received an update from the team now that a week has passed? Please let us know if this has been solved, or if you still need any help.

Thanks,
Jonathan

[Anteater]

Hi Michael, 

I went on holidays for a few weeks and have just returned, but still having the same problem. Can't stream anything on the TV and speeds are very slow.

Is there anyway to trade my current router in for a new one or an outside 5G one? As I said I was happy before with my service it's only in the past month or so that speeds have dropped

[MichaelP]

Hello @Anteater,

I appreciate it's not good to experience a drop in signal on your 5G hub. 

Please let me assure you that is is common for the investigations team to need a little bit of time to look into this and best advise over the next steps.

Cancellation may be offered to you if the impact is ongoing, but I understand your main concern is that things return to normal.

Please pop through to chat with the Home Broadband team and we'll see if a further update can be given to you.

Thanks,
Michael