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Poor speed

Pnd123
Fledgling
  • 1000053839.jpg

9 REPLIES 9
Geluk
Key player

Put your postcode into their NETWORK COVERAGE page to check for local issues.

Pnd123
Fledgling

Thanks for the reply.

Apparently there was an issue they were working on.

No issues with the network today according  to the checker. Speed is 90mbps along way off 700mbps

FraserC
Community Support Team
Community Support Team

Thanks for taking a look at the network checker. If the work is showing as completed, do try restarting your device, and you should notice an improvement later on. If you don't let us know.

Pnd123
Fledgling

Monday.

No improvement on Internet speed, still at 70mbps 

Pnd123
Fledgling

Tuesday 

Speed is still at 70mbps.

Network status checker  looks to be unreliable, one day Network is fine, next day it isn't. Next time it is ;(

Is there a number to ring please ?

Is this the official three forum ?

Thanks 

 

 

JadeF
Community Support Team
Community Support Team

Hey @Pnd123 

Sorry to hear that you're still having these issues with the signal in your area.

You can call our Broadband team on 0333 338 1003 or pop through to have a chat with them. 

Jade

Pnd123
Fledgling

I contacted three through chat to resolve this issue.

I got the usual script they have to go through (twice, after I lost connection). Went through all the turn this off and stand on one leg rigmarole.

Basically they said " tough, there isn't anything more they can do to help me..

Well thanks a lot three.

 

 

Pnd123
Fledgling

Network currently has no issues

Speed is still rubbish

Pnd123
Fledgling

We usually get around 700mbps until the last few days. What's going on three??