Hi
Pulling hair out here, returned my 5G Broadband Router in Sept using the provided returns bag, via royal mail
Have receipt showing it posted and tracking shows it arrived at the returns centre and was signed for 2 days later
Now I get an email saying its not been returned and will be charged £105 on the 13th Dec.
Tried online chat bit of a brick wall just say its not showing as delivered and to wait, asked them to open a complaint was sent an email with a case number but no way to access it then it closed automatically
Not sure what to do now, really dont want to pay another £105 after finishing contract and jumping though all the hoops to return the item an having proof they have it.
