I moved onto a new contract with Three recently to get the new outdoor 5G router. I cancelled my old contract and was told I would need to return the router, and a label would be sent... Fair enough.
No label appeared. I have chased several times and raised two separate complaints, both ignored.
I have now started to receive emails threatening me with a fine for not returning the old hub, which I never even been told how to do or ever been sent a label.
It's this sort of thing that boils my blood, and is the reason this will likely be my last stint as a Three customer.
Had anybody figured out how to resolve this issue?
Please don't just post a link to the absurdly useless customer service. As I have said, I have tried that several times with no satisfactory reply.
