Hello.
That's quite strange. It sounds like something has glitched. It might be worth trying to get access on My3 again but through the website to see if that helps.
If that doesn't work, I'd recommend contacting the support team to request that they fix the filter, and they can take a look at the My3 issue as well while they are at it.
Pete.
Mod tip! The author of a post can hit 'Accept as Solution', to highlight a reply that helped solved their query.
