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on 09-02-2024 09:10 PM
Hello, my 5G router was stolen by my roommate. I would like to cancel it so they can't use it but I won't be able to return the router. How much will I be charged for the loss of the physical router?
on 09-03-2024 12:36 PM
Hello @Loomis
We're sorry to hear that your router was stolen. If the account is in your name, we would recommend reporting the theft to the police. They will provide a crime reference number.
The non-return of the router after cancellation would add a £105 charge to your bill.
Thanks,
Michael