Sw9 9az
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on โ01-09-2024 09:19 AM
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on โ01-10-2024 10:31 AM
Hi @Olimpia-,
I'm afraid we don't do part replacements. If it's the Broadband cable i.e Ethernet style cable I expect you should be able to source a replacement from a 3rd party retailer or website though. Customer services can arrange exchanges for faulty routers, but I doubt it's worth the delay and exchanging the entire package if it's definitely just the cable.
Thanks,
Jonathan
Mod tip! The author of a post can hit 'Accept as Solution', to highlight a reply that helped solved their query.
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on โ01-09-2024 09:23 AM
Our 5G broadband cable has broken. Can we buy or order the cable?
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on โ01-09-2024 10:10 AM
Why are you posting duplicate threads on this; sure you can find suitable cable in Currys or on line.

