Broadband – Get support for broadband related queries

Massive speed drop after 5pm

I've been a three 5g home broadband customer for ~2 years now. I've had my problems but it's always been fairly decent... up until about a month ago.We had a day where we could only get the slowest ~3-4mbps) download speed but it turned out there was...

Three 5G Home Broadband: No 5G and slow speeds for more than a month

Hello, a month ago there was an issue in my area due to works in a mast and for more than a week we were left with really low speeds to the point of making impossible to work from home at some times.Since then, according to Three Network Status Check...

Ps5 not connecting to the internet

About 3 months ago my Ps5 stopped connecting to my internet even though every other device connects and works to the internet. I’ve read multiple other posts about this and have tried changing dns settings but it still doesn’t work. Can somebody plea...

Regrets

Major regrets joining three. Never had a problem with Vodafone ever and virgin media for broadband was great if it went down we knew prior. Then my husband decides to get the3 box whilst I was away and it's been uselesssince. Upstairs is so weak and ...

Router allowing all inbound IPv6 connections

I have a ZTE MC801 router with Three's 5g home broadband. I was recently attempting to allow external access to a service on my LAN, and noticed that it was already accessible over IPv6. After some investigating, I checked with a port scanner and it ...

NR5103E with Firmware: V1.00(ACBJ.0)b14 no 5G connection

I've got the NR5103E with Firmware: V1.00(ACBJ.0)b14 and get no 5G connection whatsoever.I've had Three replace both the sim and the router and this has not resolved the problem.Putting the sim into an iPhone 13 gives 5G connection in the same room a...

5G speed drop, never returned to to decent speeds, yet mobile provider that uses 3 networks is fine!

Currently a year + few months into my 5G broadband contract, was getting download speed of up to 500 (usually 300-400), then after exactly 1 year was up, instantly went to around 80-100 (max) - like something was switched overnight, and has been like...

Best solution Unusable Broadband in Hove

The broadband network in Hove has become unusable in the evenings and at weekends. What can I do to improve it, or find out what’s going on with the network? It’s worked fine for the last18 months. On a side note EE also appears to be having the same...

home broadband can not use smart tv

can not connect smart tvno customer services can not solve the problemno replydo not join three home broadband

Why Can't I Get 5G Home Broadband?

The coverage checker and sales line both told me it is not available at my address.Yet we have 4 out of 5 bars 5G signal on our 3 mobiles! We have had 5G for a good couple of years.I see others have had the the same question and it looks like 3 is lo...