WiFi issues

[Eggie]

Hi, please can someone help me? 

I have three broadband. I'm not an expert on these things. The WiFi works well on my laptops, TV, but is poor on my mobile phone even though the signal is excellent. I'm sure it was fine when I first used Three Broadband (this year), but now is terrible and costing me money due to data usage.

Please can someone explain what I need to do? I've reseted it including factory settings. Thanks. 

[MichaelP]

Hi again @Eggie,

Have you still been experiencing a slow Broadband connection on your phone?

If so, do you have family members/friends who could try to test connecting to the Wi-Fi from their mobiles?

It might be helpful if other Android devices could connect to see if this is a wider issue.

Thanks,
Michael

[lgwjames]

see if can go into the router and split 2.4 and 5 and then try phone connection to both and test and see what works better. 

[Eggie]

Sorry, I don't understand. Doesn't look like I can plug my phone into the 3 box. 

[PeteG]

Hey, Eggie. 

That's strange. Is the phone the only device that's having issues while connected? 

Pete. 

[Eggie]

Hi Pete, yes, I'm sure it worked for a while and then just became poor at loading etc. WiFi at my parents seems to work fine on my phone. Laptops work fine and TV, but phone does not work well despite saying a strong signal. 

[clivejo]

What type of phone is it? Android phones have a feature called "adaptive connectivity" that send data over the best path (mobile data, wifi, etc) based on a range of factors.  Mobile broadband often has a higher latency and ping that the adaptive connectivity might be detecting and actually sending data via your SIM/Mobile data connection rather than Wifi.  Probably not the actually issue, but worth mentioning.

[Eggie]

Android. WiFi for Three works, but poorly. I have to turn WiFi off to use the Internet etc. Seems to work fine using my parents WiFi. 

[PeteG]

So the Wifi works for all your other devices, but not well for the phone, but then Wifi for the phone works fine on other Wifi networks. That's quite strange. Have you tried restarting the Hub already? 

Pete. 

[Eggie]

Hi Pete, yes restarted including factory settings and no change.