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05-05-2023 12:06 PM - edited 05-05-2023 12:06 PM
The ZTE 5G MC801A router is not fit for purpose, I have just had a free replacement and will see how it performs. The main issue is with online banking apps security
on 05-09-2023 02:48 PM
Hi @TS,
I'm sorry to hear you're not getting on with the router. Can you let us know a bit more about the issues you've been running into with it? We'll do our best to help, but we'll need a description of the issues you've been facing to investigate further.
Thanks,
Jonathan
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on 11-13-2023 09:56 PM
Are you able to help me, too? The Three advisor I just spoke to did not want to help and I think would have preferred if I just cancelled my Three broadband.
on 11-15-2023 12:59 PM
Hey @hb90,
I've dropped you a reply on the thread you created, let's continue the conversation over there: ZTE MC801A Dropping Out
Thanks,
Jonathan
Mod tip! The author of a post can hit 'Accept as Solution', to highlight a reply that helped solved their query.
on 06-11-2024 05:34 PM
Customer service didn't want to know Q
I got so fed up, asked to be put through to engineers ( in India)
after a discussion, and with no hope of a fix, they immediately ( within 10 minutes!) cancelled my account and waived the outstanding contract fee.
No written confirmation"
Took several "chats" to confirm cancellation ( by downloading chat !)
even more to get a return label. A complete customer (non-)service failure.
Now happily have Hyperoptic 500Mb fibre, and its is cheaper, with no increases whilst in contract.
on 07-11-2023 02:17 PM
There is a long long thread on the ZTE modem dropping the internet whilst keeping a good 5G signal.
Internet comes back eventually but...
A re-start immediately re-connects.
A known problem which non-support ( both Three and ZTE ) are ignoring.
on 11-13-2023 09:53 PM
The same thing is happening to me. After an unpleasant conversation via Live Chat with someone from Three, they are sending me a replacement sim for the router. Not convinced this is going to help, but the only other option the Three advisor gave me was to cancel.
on 05-05-2023 01:27 PM
Is it failing to log in? Are you having issues with streaming services as well or your mail accounts desyncing from mail apps on phones or tablets?
Because I am also in the same boat.