ZTE MC801A ROUTER

[TS]

The ZTE 5G MC801A router is not fit for purpose, I have just had a free replacement and will see how it performs. The main issue is with online banking apps security

[Nyotengu]

Is it failing to log in? Are you having issues with streaming services as well or your mail accounts desyncing from mail apps on phones or tablets?

Because I am also in the same boat.

[JonathanB]

Hi @TS,

I'm sorry to hear you're not getting on with the router. Can you let us know a bit more about the issues you've been running into with it? We'll do our best to help, but we'll need a description of the issues you've been facing to investigate further.

Thanks,
Jonathan

[stevekn]

There is a long long thread on the ZTE modem dropping the internet whilst keeping a good 5G signal.

Internet comes back eventually but...

A re-start immediately re-connects.

A known problem which non-support ( both Three and ZTE ) are ignoring.

[hb90]

The same thing is happening to me. After an unpleasant conversation via Live Chat with someone from Three, they are sending me a replacement sim for the router. Not convinced this is going to help, but the only other option the Three advisor gave me was to cancel. 

[hb90]

Are you able to help me, too? The Three advisor I just spoke to did not want to help and I think would have preferred if I just cancelled my Three broadband.

[JonathanB]

Hey @hb90,

I've dropped you a reply on the thread you created, let's continue the conversation over there: ZTE MC801A Dropping Out 

Thanks,
Jonathan

[stevekn]

Customer service didn't want to know Q

I got so fed up, asked to be put through to engineers ( in India)

after a discussion, and with no hope of a fix, they immediately ( within 10 minutes!) cancelled my account and waived the outstanding contract fee.

No written confirmation"

Took several "chats" to confirm cancellation ( by downloading chat !)

even more to get a return label. A complete customer (non-)service failure.

Now happily have Hyperoptic 500Mb fibre, and its is cheaper, with no increases whilst in contract.