Broadband – Get support for broadband related queries

5G Home Broadband stops suddenly working few times a day

Hi All, I've got 5G Home Broadband from Three for about nearly 2 months now. I've received the old version of hub ZTE MC801A - (not sure why as I was expecting to get a newer model...) Anyway, my download and upload speeds are quite good (download ab...

Best solution Wi-Fi Calling on Moto G5s

My Three mobile signal is very poor (despite the coverage search telling me that it is good). In fact, I rarely get a signal indoors. A Three agent suggest that I use Wi-Fi calling. As I cannot see how to enable this on my Moto G5s, I contacted Len...

Really low upload speed.

I have ZTE MC801A 5g hub with me and my area comes under 5G coverage area for both indoors and outdoors. I never ever got my download speed above 100 Mbps and upload is always less than 2 Mbps. The customer support says that there is a network limita...

30 day 5G hub trial

I am thinking of giving up the fixed line fibre broadband due to the 18 month commitment issue and going 5G home broadband. BUT I wish to try to try it for just a month before I have to decide to see what the performance is like where I live. The que...

Can I order a 5G hub where there is no 5G coverage and rely on the hub to operate in 4G mode?

Hi,I am in the process of moving home. In the new house an OpenReach engineer needs to visit to activate my fibre. There is a gap of ~15 days between my move in date and the OpenReach engineer visit so I was looking for a temporary hub/MiFi solution ...

Three unable to remove Adult Content Filter on account

Just as the title says, on 3 separate occasions now I've tried to get this filter disabled, first time via web chat; the technician was unable to. No specific reason given. I then went into a store, they couldn't do it there, told me to try chat/phon...

5g hub login issue

I've had my 5g hub (NR5103E) for just over a week now and as of today I am unable to login in to my hub. And I keep getting a message saying maximum number of login has been reached, and I get the same message on both the hub login page and the three...

Can't cancel home broadband.

HiI had a router and sim delivered Wednesday - it just doesn't work - very poor speeds - tried router in various places upstairs and downstairs - on window ledges etc.Now I find there has been a network problem in my are for the last 6 months (as con...

5G Hub log in

Can't log into 5g hub. Get message-message-maximum number of login account has reached. Any idea of resolving this?

5G Hub Sim Registering for My3 Account

Hello,I recently got a 5G Hub with a sim and I am trying to register it for a My3 account so I can see my bills, account etcI have entered the sim number via the app and desktop and on both occasions have been told I will receive a text message to th...