Hello,
I signed up for Three Broadband as I live in an area with no FTTC capabilities and need faster internet for working from home. For the last month, I've had fairly solid 5G signal, good downspeeds of around 300mbps to lows of about 50mbps.
For the last two weeks, my router has been stuck on 4G with downspeeds of about 0.7mbps, which is essentially unusable.
I have checked sites like DownDetector, etc all which do not report an issue in my area. I've tried a number of fixes, hard reset on my router, testing 5G with my phone in different positions (which is equally as slow)
I've contacted Three support and they had said that it is an issue with the mast that will be fixed within 7 days. Despite this being a fairly stock answer given by the Customer Support, I do think in my case this is likely the problem.
Does anyone know of any other ways to verify whether this is a mast issue or an issue with my router? Is there a more definitive site with information on mast issues, or 5G outages? Is there anyway of setting the router up better to "tune" to one mast over another?
Anyone had similar experiences with this, how long I can expect it to go on?
Thanks!
