broadband issues in fife

[reid]

I have had slow internet since December in KY11  100mbs down to 25mbs or slower.

The network checker says 

We're working on fixing an issue in this area at the moment. We're sorry for any disruption this may be causing. We hope to have things fixed as soon as possible and will add any updates here.

I have spoken to the chatline and they said that they were having issues accessing the mast as it is on private land. (I think this is correct though this conversation was several weeks ago). 

I have asked the chat again 2 weeks later and there was still no update. 

Is there any update or timeline for this to be fixed.

[Maxine]

Hey reid, 

We're sad to hear you're having these speed issues. This isn't something that we can check from here when the works will be finished as the team you'd spoken with have this information. We know it's not ideal but, please know our engineers are doing everything they can to gain access and have this fixed as soon as possible.

In the meantime, you can look at making a complaint if you feel this isn't right. 

Maxine