"New customer" prices

[RMS]

Hi,

I've been a Three customer for a few years, with mobile phone SIMs then nearly 2 years ago with 4G Home Broadband.
When I started 4G Home Broadband I got a 'special' price for existing customers (£17/month).
Now my 24 month contract is coming to an end, I can't find any offers for existing customers, but only the standard £20/month or the  £10/month for 6 month offer for new customers!

I wonder what Three class as a 'new customer'? I could drop back and just use my back-up Plusnet landline broadband for a month or two, or longer if needed (only 2Mb/s though as no fibre here), then re-apply to Three as a new customer to get their offer, but I can't find anywhere in their T&C about when they consider someone a 'new customer'.

Has anyone been through something similar, or can point me to any info covering this?

Thanks.

[JonathanB]

Hey RMS,

I don't think you would need to do anything as drastic as leaving and coming back. I'm not aware of any restriction to the £20/month with 6 months half price that require you to take it as a "new" customer.

Can you tell us where you were given information suggesting that you have to be a new customer?

JonathanB

[moods]

I have seen it on various price comparison sites and USwitch. I am also an existing broadband customer and was thinking on the same lines if I will have to switch from Three to a different provider. Second thing is my Three phone account should not be treated separately from broadband.

[sc1999]

Car insurers had to stop treating new and existing customers differently so when will the competition authorities step in. My loyalty is price based so best deal gets my business. I changed from EE because of poor service as well as the exorbitant upgrade cost.