New customer. Just received my 5G router this afternoon. A4 paper telling me sim is pre-installed. So unpack, place it, plug in - and switch on - and here we go green flashing light.... to solid green, red internet and flashing blue signal light.
Check the instructions,
Flashing Blue Light - no SIM or SIM error.
Great start to proceedings, on to support live chat, told to do this, do that, factory reset, nothing works.
Pushed on to level 2 tech support, more waiting.
Eventually get a response and told to remove the SIM from the router and place it in a mobile device - fitted it into an iphone and it fires up instantly - welcome to three etc etc. so the SIM works just fine. Then told to place the SIM back in the router. Hey presto... flashing blue light - no SIM or SIM error.
Then told to leave it on and that the router will recognise the SIM eventually. 'Trust me it will work' so that's where I'm at, trusting it'll work eventually, somehow.
Expecting a call back tomorrow around the same time from the same person I had on live chat today.
So my (somewhat rhetorical) question is what on Earth does the router do in 24 hours to recognise a SIM that it can't do when first switched on, I'm feeling like I've just been fobbed off and hung out to dry.
