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on 12-16-2023 08:31 PM
on 12-17-2023 11:59 AM
Enter your postcode on 3's NETWORK COVERAGE page.
on 12-18-2023 12:55 PM
Hi @Ebbonnie1999,
I'm sorry to hear that you're having these issues with your router. We'll best be able to provide advice if we can understand the situation a little better. Are you unable to pick up 5G and defaulting to 4G, or are you getting no service at all?
Thanks,
Jonathan
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on 12-18-2023 07:51 PM
I was on the phone to 3 and they said 5g is not available in my area but it definitely is it will go on to 5g for about 20 seconds then drop back to 4g I was trying to get them to replace my router but they wouldn’t