5g Broadband no 5g

[Ebbonnie1999]

I have no 5g connection on my NR5103E hub

[Ebbonnie1999]

I was on the phone to 3 and they said 5g is not available in my area but it definitely is it will go on to 5g for about 20 seconds then drop back to 4g I was trying to get them to replace my router but they wouldn’t 

[JonathanB]

Hi @Ebbonnie1999,

I'm sorry to hear that you're having these issues with your router. We'll best be able to provide advice if we can understand the situation a little better. Are you unable to pick up 5G and defaulting to 4G, or are you getting no service at all?

Thanks,
Jonathan

[Geluk]

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