Apple Watch Ultra 2 Pairing Error

[DeLaBouche]

Hi all,

I’m trying in vain to add my new Apple Watch to my 3 account. The error has been reported before: it’s the ‘fields are missing’ error on the sign in page. This error shows even if you don’t enter any info into the sign in fields, so isn’t an issue with special characters in the password. 

Can anyone help please? It’s a nightmare getting through to anyone so this is my only other option to get this rectified. 

Thank you. 😊

[mikethegoat]

Yep, this is happening to me too. I’ve changed my password, cleared Safari settings and moved to an e-sim. I guess I’ll just keep trying

[mikethegoat]

Suddenly just worked for me after spending all day trying! I have no idea why although it did coincide with me trying the setup with the watch on a charger rather that on my wrist. Probably just a coincidence though 

[Johnniebbad]

So I tried this after all the other steps, I restarted phone and watch, put the watch on cradle and tried the and I got nothing left for 30 mins tried again and it worked, not sure if this had something to do with being on charge or not but I have kept trying all day 

All registered now just waiting to be set up £7 per month to add a phone seems steep 😞 should be free like WTH already pay for contract 

[DrC]

Just spent the best part of 90 mins on the phone to technical support. No way forward. 😫

[DrC]

 

[DeLaBouche]

UPDATE: Log in now seems to be working. I’ve got through to the purchase add on screen. Currently awaiting activation. Thanks to anyone who may have saw this and actioned something! 👍

[Johnniebbad]

still nothing working for me, if you did anything different please share 👍

[DrC]

I have the same issue and login isn’t working. I wonder what has changed for you. 

[DeLaBouche]

I can add that when you click ‘log in’ with nothing entered in the email and password fields, that the same error comes up. It’s obviously a website/form error. 

[matamouros]

I have the same error and spent pretty much half my day today trying to sort this out. I imagine there's a lot of folks with this same issue, as today was the first day of the new Apple Watches being available.

When trying to setup the mobile service on the Watch app of my iPhone, I get taken to the Three login page. I put in my email and password (now changed to the minimum 12 characters length and only letters, no symbols or numbers). I always get the "One of the fields is missing" errors, and obviously there's no other field left to fill in. I can login just fine to my Three account directly on the browser of both my laptop and iPhone. I also have cleared all the history and website data on my iPhone, and still the same issue.

Could the moderator please follow up with each of us here on this thread, so that the matter can be resolved? I spent half my day today trying to sort this out, searching online and being on the line with your customer support - which by the way is appallingly useless for anything more complex than a turn off and back on again.

Thanks.