Apple Watch connected but not dialling and no data?!?

[JoeTheBow]

I have a new user with three.  IPhone 13 Pro and brand-new Apple Watch 8 cellular.

I have managed to get the Apple Watch add on subscription working using the Apple Watch app.

It confirms that there is connectivity (Mobile service and mobile data are toggled on, the plan is the correct label and status is connected.) 

The phone interestingly states that “Carrier does not currently support Apple Watch” even though there is an amber “i” symbol with a circle around it.

The watch is completely fine and works perfectly except cellular is not working at all. It will not then make or receive calls or update anything that requires data. So basically it’s behaving just like a normal Wi-Fi watch and the cellular is not working.

I have spoken to Three CS 5 times and have been given the runaround, telling me basically my new watch is broken 😂. I informed them that my wife has exactly the same issue (we both took out contracts concurrently) even though she has a 12nPro and 7th generation of watch, both of which have worked with Vodafone flawlessly.  Three customer services, just tell me I’ve got to go back to Apple!!

So I’m reaching out here to see if anyone in this community has had this issue or can provide any assistance. I am in my cancellation period and seriously, thinking about cancelling within the next 48 hours if I hear nothing back from three.

[jo_annebaird]

I have a very similar issue.  I have had my watch for a month now and gave up with the Three 'support' a few weeks ago.  Neither the chat bot, the person at the help line nor the technical support were able to help.  They sent me into a Three shop.  Of course they can't help me there either.  I will visit the Apple shop to check my watch when I get a the opportunity (it's in another city) but I strongly suspect there's nothing wrong with my brand new watch and can see all these people online with the same problem.  It's very frustrating and frankly disappointing.

[Gary]

It’s not apples fault it’s three they say they with extra add on but they can’t they don’t know why anything they say to do is the same answer all the time and they don’t know when it will work according to cs back in may when I last spoke sorry they should be more honest 

[MZone]

Please use the dedicated thread here. 

[JoeTheBow]

The issue is not pairing, which is why I posted it as a different topic.
It’s paired and status is connected. It’s zero connection to the network for calls and data.

[JonathanB]

Hi @JoeTheBow,

Thanks for reaching out. I'm not sure if you've seen my reply to your PM yet? If you chat with the team I've directed to there, they'll get this escalated and investigated further. I've not seen this specific error before, but I'm sure we can figure out what's causing it.

Thanks,
Jonathan

[jo_annebaird]

I have seen this error several times online.

[Maccas124]

I have this exact same problem. Brand new Apple Watch Ultra set up with the additional plan from Three just shows “no connection” to cellular data although it says it’s on the Three network and shows a Green tick.

Was there ever any resolution to this please? Applecwatch is 24hrs old and having the same problem. thanks.

[MZone]

It will only connect to cellular service if your out of range of your iPhone and not connected to WiFi. 

[jo_annebaird]

Nope.  Doesn't work