I have a new user with three. IPhone 13 Pro and brand-new Apple Watch 8 cellular.
I have managed to get the Apple Watch add on subscription working using the Apple Watch app.
It confirms that there is connectivity (Mobile service and mobile data are toggled on, the plan is the correct label and status is connected.)
The phone interestingly states that “Carrier does not currently support Apple Watch” even though there is an amber “i” symbol with a circle around it.
The watch is completely fine and works perfectly except cellular is not working at all. It will not then make or receive calls or update anything that requires data. So basically it’s behaving just like a normal Wi-Fi watch and the cellular is not working.
I have spoken to Three CS 5 times and have been given the runaround, telling me basically my new watch is broken 😂. I informed them that my wife has exactly the same issue (we both took out contracts concurrently) even though she has a 12nPro and 7th generation of watch, both of which have worked with Vodafone flawlessly. Three customer services, just tell me I’ve got to go back to Apple!!
So I’m reaching out here to see if anyone in this community has had this issue or can provide any assistance. I am in my cancellation period and seriously, thinking about cancelling within the next 48 hours if I hear nothing back from three.
