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10-18-2022 11:16 AM - edited 01-11-2023 02:09 PM
Hi everyone,
We've moved everything relating to Apple Watch pairing issues to this new conversation and will be providing all future updates as edits to this post, so that you won't need to go searching through the comments for these.
I appreciate these pairing errors must be very frustrating, especially for those of you that have been running into issues for several weeks now. Technical specialists are continuing to look into this, however based on what they've seen so far, this does not seem to be one overall fault that we can apply a blanket fix to.
With this in mind, please make sure you have followed the advice on the private message we've sent to each of you, this will ensure that your individual case has been escalated. We've originally sent these messages out a couple of weeks ago, so I'll double check that everyone that has commented has received these. You can find your community messages by clicking on your avatar in the top right of any page, then on "Messages".
Finally, please ensure you are following the Community House Rules when posting on the community, particularly points 8 and 13.
The private message mentioned above will put you in touch with a team that you can raise a complaint with should you wish to do so, any comments that share details of individual Three employees will be removed from the community.
JonathanB
**Update 26/10/2022**
Hi everyone,
We really appreciate your patience whilst we've been working on this issue. I can't imagine how frustrating it is to not be able to take full advantage of your Apple watches.
As I mentioned last week above, the errors do not seem to be one overall fault that can be fixed immediately for everyone. We do need a specialist team to do some work in the background on your accounts. With this in mind, I'd advise the following:
We've seen some great progress towards getting this sorted in the last few days, I'm hopeful that it won't be too much longer till this issue is fully resolved for everyone.
JonathanB
**Update 17/11/2022**
Hi everyone,
We’re really sorry that there’s been a considerable delay between updates on the errors with Apple watch pairing. As we’ve mentioned previously there is more than one error involved and specialist teams are working hard to address the root causes of these.
I assure you that all comments about this issue are read, and all feedback given is being escalated on a daily basis.
Whilst we’re working on this, we’d be grateful if you can do the following:
I’ll provide another update soon.
Thanks,
JonathanB
**Update 02/12/2022**
Hi everyone,
Thanks for your continued patience. We’ve seen some great progress towards resolving these issues since the last update. As I’ve mentioned previously there is more than one error involved, and for many of you, your bill cycle will also affect when you can successfully re-pair the service.
Here’s some general steps that should help with common scenarios we’re seeing.
Thanks,
JonathanB
**Update 11/01/2023**
Hi Everyone,
As well as the steps on the last update, we're finding it helps to clear your temporary data from your iPhone before attempting pairing.
You can do this in Settings, Safari, Clear History & Website Data.
In case anyone is having trouble finding their private messages, click on your avatar image in the top right of any community page, then "Messages". If you've posted on this thread, then you should have a message waiting from me with a link to a support team that will help.
Thanks,
JonathanB
Mod tip! The author of a post can hit 'Accept as Solution', to highlight a reply that helped solved their query.
on 10-08-2023 04:05 AM
Another one here in the same boat with the E53305 error.
My previous Apple Watch worked fine. Got the Apple Watch ultra 2 from three. Can’t pair it.
As everyone else has said, it is incredibly frustrating. Leaving feels like the only solution to be honest.
James
on 10-09-2023 09:53 AM
Morning,
So, I have another chapter of my Apple watch novel this weekend.
I contacted Three support and they said their system has changed recently that is why they are having thousands of customers with Apple watch pairing mobile service issue.
This is still escalated with their backend team. 😞
In another sad note, I couldn't leave Three because the fine would be £177.00!!!!
I was stupid waiting 2 months for this to be resolved and I am now stuck with an Apple watch without solution until end of 2025, end of its contract.
Is there any customer rights in UK? They can offer the service, we shouldn't be penalised if they can offer the service!
Rodrigo
10-09-2023 10:13 AM - edited 10-09-2023 10:16 AM
You are going to need this:
And:
www.which.co.uk/consumer-rights/advice/how-to-complain-if-you-ve-been-misled-by-your-mobile-provider
Some very good info here, especially about requesting recorded customer service calls for your case.
on 10-11-2023 07:51 PM
i found solution
on 10-11-2023 07:51 PM
Solution has been found:
Apparently I needed to turn of the second sim card in my iPhone leaving only the three sim to be online. And change Password to letters and numbers. And following steps needs to be done:
Go settings and clear safari web data and cache
Restart iPhone and turn off Wi-Fi when rebooted
Use Mobile data and go in to watch app
Set up Mobile connection and enter PASSWORD first, then enter email.
Then press login you should then see magic to happen. Thank me later
The watch managed to get signal in about 20 seconds and up running
on 10-12-2023 12:12 AM
I have tried this several times. It has never worked for me. I am always getting the error: 'There's a problem' with the CLOSE button. I am not getting the login prompt unfortunatelly.
on 10-11-2023 09:31 PM
I’ve tried multiple of the solutions provided here and have had no luck. Just signed up this week and received my phone and watch on Monday 9 October. I’ve had multiple errors today when attempting to set up my watches mobile service. Now I can’t even attempt to set up the mobile service and I’m met with this error so I feel like I’ve gone backwards with this. This is not filling me with confidence after just switching to Three. I’ve checked my account multiple times and the smartwatch pairing is active and there. Hopefully I can get this resolved.
on 10-11-2023 09:48 PM
Progress?
Now I can attempt to login but no matter what I try I keep getting this error. It’s almost like the login prompt page is not set up right and it isn’t recognising the text in the fields.
on 10-15-2023 04:48 PM
Im having the same issue as well
on 10-15-2023 05:07 PM
I’ve just rang three who done some fooling around on there end and now iver managed to login and buy a plan, but plan showing as activating for the last 10mins