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10-18-2022 11:16 AM - edited 01-11-2023 02:09 PM
Hi everyone,
We've moved everything relating to Apple Watch pairing issues to this new conversation and will be providing all future updates as edits to this post, so that you won't need to go searching through the comments for these.
I appreciate these pairing errors must be very frustrating, especially for those of you that have been running into issues for several weeks now. Technical specialists are continuing to look into this, however based on what they've seen so far, this does not seem to be one overall fault that we can apply a blanket fix to.
With this in mind, please make sure you have followed the advice on the private message we've sent to each of you, this will ensure that your individual case has been escalated. We've originally sent these messages out a couple of weeks ago, so I'll double check that everyone that has commented has received these. You can find your community messages by clicking on your avatar in the top right of any page, then on "Messages".
Finally, please ensure you are following the Community House Rules when posting on the community, particularly points 8 and 13.
The private message mentioned above will put you in touch with a team that you can raise a complaint with should you wish to do so, any comments that share details of individual Three employees will be removed from the community.
JonathanB
**Update 26/10/2022**
Hi everyone,
We really appreciate your patience whilst we've been working on this issue. I can't imagine how frustrating it is to not be able to take full advantage of your Apple watches.
As I mentioned last week above, the errors do not seem to be one overall fault that can be fixed immediately for everyone. We do need a specialist team to do some work in the background on your accounts. With this in mind, I'd advise the following:
We've seen some great progress towards getting this sorted in the last few days, I'm hopeful that it won't be too much longer till this issue is fully resolved for everyone.
JonathanB
**Update 17/11/2022**
Hi everyone,
We’re really sorry that there’s been a considerable delay between updates on the errors with Apple watch pairing. As we’ve mentioned previously there is more than one error involved and specialist teams are working hard to address the root causes of these.
I assure you that all comments about this issue are read, and all feedback given is being escalated on a daily basis.
Whilst we’re working on this, we’d be grateful if you can do the following:
I’ll provide another update soon.
Thanks,
JonathanB
**Update 02/12/2022**
Hi everyone,
Thanks for your continued patience. We’ve seen some great progress towards resolving these issues since the last update. As I’ve mentioned previously there is more than one error involved, and for many of you, your bill cycle will also affect when you can successfully re-pair the service.
Here’s some general steps that should help with common scenarios we’re seeing.
Thanks,
JonathanB
**Update 11/01/2023**
Hi Everyone,
As well as the steps on the last update, we're finding it helps to clear your temporary data from your iPhone before attempting pairing.
You can do this in Settings, Safari, Clear History & Website Data.
In case anyone is having trouble finding their private messages, click on your avatar image in the top right of any community page, then "Messages". If you've posted on this thread, then you should have a message waiting from me with a link to a support team that will help.
Thanks,
JonathanB
Mod tip! The author of a post can hit 'Accept as Solution', to highlight a reply that helped solved their query.
on 09-29-2023 07:42 AM
@JonathanB I have sent you a PM to get help started
on 09-29-2023 08:29 AM
Would be much more straight forward if there was an option to add the EID of the Apple Watch to the My3 account, exactly as you can do with Vodafone, which instantly connect the watch and plan, the SIM number on my account doesn’t equate to any number on my phone or watch at all at present
on 09-29-2023 09:23 AM
on 09-29-2023 11:42 AM
** Incredibly - I'm up and running without having to engage with Three support at all (other than JonathanB via private messages) 😅 **
Ultra 2 has picked up the Three mobile service plan incredibly:
I might be able to help others based on all the stuff I had to do - feel free to PM me 👍
on 09-29-2023 12:48 PM
Hi drizzy. Could you try to help me
on 09-29-2023 12:56 PM
I’ve sent a PM if you could try to help me please 🙏
on 09-29-2023 07:37 PM
Can you help me please, I’m getting nowhere with 3 phone or live chat support
on 09-30-2023 12:43 AM
Can you tell me what you did to get it working?
on 11-07-2023 10:54 AM
Hi @dizzyraccoon95 how long did you have to wait on the "activating" stage before it properly connected everything?
on 11-07-2023 10:56 AM
Hi @dizzyraccoon95 how long did the "Activating" stage take before your watch was fully connected? Currently stuck at this stage