Devices – Get support for device related queries

UNRESOLVED: Split port from Vodafone

On the 9th of May, I made the decision to switch from Vodafone to Three which I now majorly regret. I had noticed that it looked like my mobile number hadn't successfully switched over. I made the Three team aware of this on the 12th of May. Over a m...

Contacts

Hi, any idea why I've lost a lot of my contacts? (Not all of them but a lot) The only way I know is because they're not names anymore in my WhatsApp, just numbers? Thanks in advance

New SIM has new number after upgrade

I have just upgraded from one 3 phone to another, and while on the phone making the purchase I was told I would be able to keep my old number but the SIM I received has a different number.Am I meant to use the new SIM or transfer the old one over? I ...

Can I use Apple Watch on any network I got from three if I cancel smartwatch pairing?

Unabel to remove smartwacth add on. CS say they cannot do it their end!

Hi, I'm here calling for someone to assist or contact me if possible.I have an Apple watch but want to remove the £7 smartwatch add on. I cannot do this from the app - it is greyed out when I look through add-ons and when I click "active add-on" the...

Smart watch pairing plan

I am now able to add a smart watch pairing plan to my existing service. Is this still only for Galaxy Watch 5 owners or will the Watch 4 also work?

App Update iOS Error (Because Apple Suck)

Hi So the phone I'm using right now, I hate. It's an really old iPhone that I was given as a present, after my Galaxy went for an accidental swim in the toilet, and which I'm basically using as hotspot 24/7 until it dies.I've been getting prompts fro...

New mobile broadband - totally confused how to set it up

I ordered a new 5G mobile Broadband router Monday and it arrived today, Tuesday. I put the sim in and plugged it in 8 hours ago. I’ve logged in via the webpage but I can’t get it to connect to the internet. There is no signal. The leaflet with it say...

Do i need photo i.d for delivery of a hanset

Hi do I need I.d for a phone delivery as I've never at to with Vodafone, and I have no photo I.d as I've never needed one ...as I'm interested to joining three from Vodafone

Proof of usage and barring

Hi there,I have been asked by my insurance company to provide them with documentation such as "Proof of Usage" and "Proof of Barring"I have already mailed them the proof of purchase as requested to proofs@3mail.com can I know how long does it take to...