Blacklisting iPhone impossible and disappointing service

[biancabalog]

Hello,

I'am trying to blacklist my lost iPhone and it's seems impossible. I have tried calling 333 but there is no option where I can speak with an agent, been trying for 1h all the options to get to an agent and there is no such thing. Also can't find any email or contact for this matter. I have already spoken via chat many times but the blacklist status is still clean and there's no email confirmation or proof that I have done that. What is going on? why is it so hard to do this? very disappointed!

[JonathanB]

Hi @biancabalog,

I'm sorry to hear there's been issues with getting your iPhone blocked. I've sent you a PM that will help you get in touch with some colleagues that can help get this sorted out.

To view your private messages on the community, click on your avatar image in the top right of any community page, then "Messages".

Thanks,
Jonathan