Devices – Get support for device related queries

Phone Downloading Unwanted Games

My Samsung s20 fe updates almost weekly, and recommends games to download. Very intrusive. It also seems to be downloading games to my secure folder without permission. I rang 3 helpline and they say it is a samsung app. I rang samsung and they sa...

Charged VAT for a returned device

Last month I took out a new mobile contract but then decided I didn’t want it so returned it within the 14 day cooling off period. But this month I noticed that I still get charged the VAT for the phone even though I returned the device. VAT charge i...

Buying handset outright

Why is it more expensive to buy a new handset outright from Three than it is to buy direct from the manufacturer? For example the new Samsung Galaxy S24 costs £799 from Samsung, but £822 from Three. Why?

Registering

I have a huawei 1221 and am trying to re-register after the app upgrade. After verifying my email address it asks me for a one time passcode which has been sent by text - to the huaweii. I can’t retrieve texts and need the passcode emailed to me inst...

My phone is rubbish. Redmi

I have almost a year to go on my contract. this is my first contract so very naïve with these things. My phone has been awful from the start but I didn't know any better as had nothing to compare it to. its only last week both my daughter and my gra...

I want to buy a phone but on the already existing subscription, I don't want to get another SIM and

I want to buy a phone but on the already existing subscription, I don't want to get another SIM and another plan

Proof of barring

I lost my phone three days ago and my insurance company is requesting proof of barring letter from you. Kindly please send me a letter regards to that 07********* IMEI. *** thanks

Galaxy watch 6 unable to pair with S23

Anyone managed to get any success with pairing the galaxy watch 6 with their phone on Three?I have a galaxy watch 6 LTE and a galaxy S23. I have tried pairing through the wearable app, only to get stuck at the dreaded "a field is missing" screen, whe...

Samsung Watch Help

Hi, I have purchased a Samsung Watch 6, I'm having issues pairing it with my SIM, when I go to login on in the Set Up Mobile Plan in the the Wearables app I get the error message (see attached) I have contacted 3 they say I need to add Sim Sharing to...

Proof of Usage Please!

I have been trying to get Proof of Usage Please!Proof of purchaseProof of usageProof of Barring Can find help anywhere