I have also been having connectivity issues with a new Apple Watch. The watch and phone pair perfectly via the iPhone app. For some reason, the chat and telephone support operators automatically assume that this is the issue, which is not the case.
When I try to ‘Set Up Mobile Service’ the following message appears: ‘There’s a problem’. I do not get any further than this and do not have a chance to enter Three login details.
I have spent hours speaking to both chat and telephone operators and unfortunately, they are clueless. Initially, I followed their advice with the unpairing / restarting etc, however, it soon became clear that this wasn’t going to help, and the issue is at their end. At this point, they astonishingly advised that I speak to Apple, probably to get rid of me.
Well, I did speak to Apple, and they confirmed that the issue is with the carrier, Three, and not the device.
Furthermore, I have just been into a Three store and their employee also confirmed that the issue is with the carrier, Three, and he does not know if or when this will be resolved.
