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End of contract keeping my router

zippy
Regular

I have ended my contract with Three and wish to keep my router. I spoke with them on the phone and they said this is fine! I have received an email and a plastic bag to return it. But I wish to keep it as a spare 5G router. I have switched to Smarty which is cheaper.

After 30 days, I understand Three will bill me for non return and I will be charged for it, which is fine.

If I am charged for it, will the router then become my own property to do with what I wish? 

1 REPLY 1
PeteG
Community Support Team
Community Support Team

Hello, Zippy. 

Generally the device is expected to be returned. The fee is technically that, a fee. It's not a purchase in the same sense it would be if you were buying something outright..

You mentioned that you were informed that it was fine, and I perhaps that's the case here, I don't know what kind of agreement has been made on your account. Since you're asking here, it sounds like you might be unsure yourself, so it might be best to double check that this agreement is indeed in place on your account. 

Pete.



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